Tech

Retail Technology News and Analysis for Omni-Channel Retailers

Covid-19 is accelerating retailers’ digital transformation efforts, GlobalData said.

As stores reopen their doors, retailers will leverage artificial intelligence, the Internet of Things, and virtual reality to provide a hygienic-centric shopping experience at contactless retail stores and shop during the Covid-19 Pandemic. Increase your confidence to Analyst at GlobalData.

Technology-enabled applications such as virtual queuing, footfall analysis, contactless payments, self-checkout, and chatbots are booming at retail POS.

Footprint analysis

Kroger has implemented QueVision technology to monitor in-store customer foot and activity to control the spread of coronaviruses.

The system can use the IoT embedded camera to count the total number of shoppers entering and exiting the store. It alerts the operator when the store reaches 50% of capacity and encourages them to open an additional checkout window to speed up the process.

Virtual queuing

Asda has launched its first virtual queuing initiative in the UK. This allows you to enroll in a virtual queue on your smartphone, check in, and wait for your turn.

Shoppers can check the waiting time and select the store at their convenience. The new system is being tested in the Asdas store in Middleton, Leeds, and retailers will implement it throughout the store.

Self checkout

Decathlon partnered with MishiPay to implement mobile self-checkout solutions at 81 retail stores in Germany.

Customers can use their smartphones to scan product barcodes and get product details along with offers, promotions, and mobile app checkouts. Once the payment is complete, the product’s RFID security tag will be disabled and the customer can leave the store.

Chatbot

Lidl Ireland has launched a WhatsApp-based chatbot to help shoppers find the least busy time to shop in their store. Retailers have used in-house customized software to develop a platform that separates waiting queues based on time of day and day of week.

WhatsApp allows consumers to send in text the date and time they plan to go to the store. Chatbots use real-time shopper data gathered from a variety of local retail stores to provide ideal shopping times.

Naveen’s Conclusion: The long-term social and economic impact of pandemics on retailers is not yet clear, but it has created a once-in-a-lifetime opportunity for the industry, creating an urgent need to build digital capabilities. ..

Consumer shopping behaviors shaped by the effects of pandemics can only be addressed by retailers’ digital knowledge. Contactless retail will survive until the vaccine is ready and will continue to be prepared as the world escapes from the pandemic.

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