Google Cloud Partner Companion | Google Cloud Blog

Following our exciting preview at Google Cloud Next 2024, we are happy to announce the expansion of Partner Companion availability for Google Cloud service partners.

At Google Cloud, we believe in the power of our partners. Partner Companion leverages generative AI to provide partners with the information they need to succeed. It's not just a showcase for Google AI technology, it's a strategic investment in partner success. It's designed to improve the professional services partners deliver, enabling them to deliver the highest quality Google Cloud solutions to their customers.

What is a Partner Companion?

For Google Cloud partners, Partner Companion helps enhance your customer engagement journey. This AI-powered collaborator leverages generative AI technology from Vertex AI to provide instant, personalized access to the vast knowledge base you need to drive great outcomes. Think of Partner Companion as a dedicated Google Cloud advisor rooted in your service delivery domain. The tool is trained on product documentation, service knowledge repository, and delivery training and enablement resources available in the Delivery Enablement Portfolio (DEP). It is also trained to introduce conversational agents trained in adjacent domains, such as Delivery Navigator methodologies and templates. Over time, these interfaces will become more integrated to provide even simpler interactions.

Partner Companion will transform your work

Instant Expertise: Quickly summarize complex technical documents.

Personalized upskilling: Receive customized recommendations aligned to your team's skills and project needs.

Real-time support: Get instant answers to your questions and concerns.

Intelligent Planning: Build a roadmap to mature and accelerate your Google Cloud practice.

Why choose a Partner Companion?

Successful Google Cloud projects require continuous learning and fast access to the right information. Partner Companion streamlines this process by harnessing the power of AI and a natural language interface, providing efficient and accurate access to industry-leading resources.

Pilot Partners' Voices

We've successfully piloted it with 17 partners and over 300 users. Here's what we've heard:

“Partner Companion is the perfect combination of the power of an LLM with Google Cloud specific knowledge, allowing us to quickly validate and enhance our approach to projects, receive recommendations from Google's latest tools, and get real-time insights into KPIs like the delivery readiness portal and partnership program success.” – Magui Avallone, Global Senior Delivery Director, Globant

The journey continues

This is just the beginning for Partner Companion. We are committed to continuously improving your experience, so you can look forward to:

Hyper-personalization: Get customized responses based on the user's delivery profile and knowledge level.

Integrated Support: Automatically create delivery helpdesk tickets from the Partner Companion interface.

Handoff: Reach out to other specialist agents when you need additional help in a specific area. In the long term, we envision related conversational agents working together seamlessly behind the scenes, delivering the benefits of a simplified experience to customers.

And there's lots more on the way!

Under the hood: The technology behind Partner Companion

Partner Companion leverages the latest generative AI models and services available on Vertex AI, Google Cloud machine learning development platform, Cloud Run, and App Engine. Its robust architecture combines intent processing, embedding generation, vector search, and response summarization to deliver accurate and relevant information.

Embrace the future

Partner Companion is your AI-powered partner across your entire Google Cloud customer engagement journey. Get started today and experience the difference. We value your feedback and want to hear from you to help shape the future of this powerful tool.

Get started now

Partner Companion is designed for Technical Delivery and GCP Practice Development roles and is currently available to over 88,000 partner users registered on the Delivery Readiness Portal (DRP). Log in here to unlock the future of partner delivery enablement.

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