Business

Best Buy switches to curbside pickup only as orders for home office equipment increase

Starting today, Best Buy limits its US stores to contactless sidewalk service, allowing only employees to enter its stores, according to a company statement. Orders placed on Best Buy’s website or through its app will be delivered to customers of cars outside of its stores by employees.

The curb system includes returns and exchanges, and in an email to customers, Best Buy states that if for any reason you have not ordered the product in advance and the product is in stock in the store, one of our employees will be more than happy to pick it up from the store and sell it to you while you stay in your car. Best Buy has suspended its home installations and repair services, as well as its product exchange and recycling services.

We are seeing an increase in demand across the country for products that people need to work or learn from home, as well as products that allow people to refrigerate or freeze food, said Corie Barry, CEO of Best Buy, in a press release. As we meet the demand for these necessities, we adjust the way we operate in several ways to improve security.

As of Monday, Best Buy will only deliver bulky items such as refrigerators and TVs to customers and will not bring them into homes. We know that this change will not be practical, and we are very sorry, the email said to customers. It was carried out with our employees and your interest at heart. Customers with Best Buy orders to be installed within the next 30 days will receive an email about the delivery options.

The company says it has made some adjustments to compensate employees who continue to work, and anyone whose hours are removed by the new restrictions will be paid for two weeks at their regular rate of pay based on their average hours worked during of the last 10 weeks. .

The customer email indicates that all Best Buy employees who are currently working do so on a voluntary basis and that any employee who feels sick and stays at home will be paid during this period, anyone exposed to COVID -19 is invited to stay home with pay and Best Buy pays employees who may need to take care of the children at home (but the email does not say how much or for how long).

Weve contacted Best Buy for more details on how it compensates its employees during the coronavirus outbreak and will update if we hear from them.

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