Business

The liquidation begins at Art Van; customers concerned about warranties

KENT COUNTY, Mich. Liquidation began today for Art Van Furniture stores in the Midwest, as nearly 200 stores are preparing to close. The company announced its bankruptcy on Thursday. As of Friday, the parking lots at the West Michigan locations were crowded. Some people have looked for deals. Others have attempted to resolve warranty issues.

"There are no sales at all," said Lynn Hillard.

He explained: "I automatically assume that the price got better. So I come here right away and the price is $ 49 more than when I was going to pay 3 months ago."

Hillard was disappointed with the sales, but he knows it could be worse. He says his son-in-law recently bought leather furniture from Art Van, with a warranty.

"He bought a $ 800 package to maintain for a certain period and he just received it here less than a year ago, and they are not going to honor it," he said.

No guarantee. No refund. The news brought a second group of customers to the store on Friday – those hoping to resolve warranty issues they say have been trying to resolve for months without success.

Ann Huff said: "Problems with the furniture that warped, then I tried to use the guarantee that I had and I had such a hard time solving it. "

She added: "I say to myself" ok, you took my money without any problem. But when the time comes to fix something, you know, it's just a difficult thing for them to do. ""

Carlotta Bracken said, "I come here to get information about the service."

She says that she was told one thing over the phone and another thing in person.

Even more devastating news is that 3,000 workers are on the verge of losing their jobs. The majority of them are unable to help customers who find themselves holding the bag.

Bracken said, "I'm coming here today. They say they don't honor anything. You just lost everything."

"Most of my house is Art Van, and I had paid for all extended warranties on everything," she explained.

Huff said: "On the other hand, I feel bad for people who work and who lose their jobs. The lady who took people and asked questions, you could say that she had tears in the eyes. It was just a sad moment. "

People who financed the purchase of their furniture should always pay. This debt is an asset for the company and does not disappear.

Their website is currently down, but the company is supposed to update it to provide warranty and return information.
FOX 17 has contacted Art Van Corporate for more information. At the time of the news, we had no response.

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