DENVER (CBS4)– The Colorado Department of Labor and Unemployment is working to fix a program that is preventing thousands of unemployed people from receiving assistance for lost wages. However, some tell us they are still struggling with reporting initial unemployment.
“I have been rationing my food for a while, tried to carry over as many bills as possible,” said Victoria Gonyier.
Gonyier was fired from her hospitality job in March, only to learn that she had recently been fired.
“So when I quit my job my unemployment was put back on hold for approval, but the problem says I turned down a job offer,” she explained.
However, she told CBS4 that she was just trying to update her status. From now on, she no longer receives unemployment benefits since the first week of September. Trying to get this through to the Colorado Department of Labor and Employment hasn’t been easy.
“I know the problem was that the system was overloaded with applicants and by trying to fix that by doing everything through a virtual assistant, they took humanity out of it all,” she said.
Gonyier believes that automating the program has made it even more difficult to resolve his problem. The department told CBS4 that the virtual agent experience had more volume than expected in a short period of time, so the company had to restart it on Tuesday. Since Wednesday morning, the virtual assistant part is still working, but not the certification part. This left many users confused, including Gonyier, who says she was also unable to certify for LWA.
“I’m not sure what happened to all those people answering the phones, I guess they’re all calling back now.”
The automated system generated a callback for Gonyier for help, the problem is she has to wait until November. Some users have already reported that they did not even receive a reminder by the due date.
“You know that doesn’t give me any guarantee that I’m going to receive the money anytime soon,” she added.
The CLDE also recalled that these technical difficulties will not affect the ability of people to receive their benefits.
CBS4 will come back with CDLE to find out when the ranking system is up to date and bring you the latest.
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