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HDFC Bank digital payment services restored after outage

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India’s largest private-sector lender, HDFC Bank, said its digital services hit by Saturday night’s blackout had been restored.

In a tweet from HDFC Bank, “Services affected as a result of the outage have been restored. While you may experience intermittent issues as the system stabilizes, there is no reason to worry now! We sincerely apologize for the inconvenience caused. Thank you for supporting with us during this time. “

Previously, due to an outage in HDFC bank’s digital services, customers took to Twitter on Saturday to complain about the unavailability of online banking, the Unified Payment Interface (UPI) and even debit and credit cards.

The HDFC bank’s digital services were affected for more than 12 hours due to a technical glitch in one of its data centers, according to the lender.

Earlier in December 2019, the online services of India’s largest private sector lender were affected for three working days from December 02 to December 05. The bank’s tech team worked around the clock to resolve the issue, after which they said yesterday that while some customers could transact using netbanking and the mobile banking app, a few still faced intermittent problems.

The December outage was not due to a cyber attack, but because the lender was underestimating growth in payment volumes and the disruption was more of a capacity issue, said Sashidhar Jagdishan, then executive director and now managing director. from the bank in January of this year.

HDFC Bank faced a similar technical issue with its app in 2018, also after launching a new version of the mobile banking app.

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