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Guilford County health officials work to ease difficulties with vaccine appointments

 


GUILFORD COUNTY, North Carolina – Technical errors and system failures have slowed thousands of Guilford County seniors trying to make an appointment to get the COVID-19 vaccine.

Guilford County launched its COVID-19 vaccination call center on Friday and is already in the process of making upgrades.

The county extended its telephone line services over the weekend. County employees will respond to appointment calls on Saturday, January 9, between 8 a.m. and 5 p.m. and Sunday, January 10, between 1 and 5 p.m.

Dozens of seniors contacted FOX 8 on Friday. They were frustrated after spending hours waiting to make an appointment.

“You hang up, you call again, and the number doesn’t work!” It does not work, ”declared Myriam Benitez.

Benitez spent his Friday on the phone, with thousands of other Guilford County seniors included in Phase 1B – Group 1.

“I expected it to be busy, but I already had the number loaded at 7:50 am, and when that computer went up at 8:00 am, I dialed, and it was already busy. It was frustrating, ”said Karen Price.

At 8 a.m. on Friday, the county call center was put into operation. And as of noon, the county was reporting more than 11,250 calls to the appointment line.

Price was only able to make an appointment after sending an email to county officials. She says the long wait times are frustrating, but it’s encouraging to see so much interest in the vaccine.

“The health department finally called me after emailing someone. They said, “It’s amazing. We are just criticized. So yeah, they’ve been overwhelmed, and I think it’s because everyone wants the vaccine because they want it all to calm down, ”Price said.

People aged 75 and over may book an appointment online at healthyguilford.com or call (336) 641-7944.

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