NASHVILLE, Tennessee (WKRN) – Many people were greeted by long lines at the valet parking lot at Nashville International Airport this weekend.
With this weekend marking the return of the spring break breakers, the airport says it expects an increase in the number of travelers. However, this weekend turned out to be the busiest weekend since the start of the pandemic.
Complaints range from valet staff to losing customers ‘keys and even forgetting where they parked customers’ cars, and even some News 2 employees have experienced the delays.
A spokesperson for BNA sent News 2 the following statement:
“The BNA expected an increase in the number of travelers for spring break, but in fact it turned out to be the busiest weekend since the start of the pandemic. The parking plan to increase traffic was to divert travelers to valet service if other parking options were full, which happened with the influx of people. Those who were diverted to the valet had to pay the equivalent of the covered parking.
“BNA is outsourcing its parking operations, and we are working with this company to diagnose why there were long waits this weekend. We continue to work to rectify the situation on the ground, and once we fully understand what caused the backlog, we will implement the necessary changes to avoid such problems in the future.
“We continue to communicate with those affected to ensure that they have been able to voice their complaints and we sincerely apologize for the inconvenience.”
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