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Lead, Customer Development – Fashion Island job with Neiman Marcus

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NEIMAN MARCUS GROUP

Neiman Marcus Group (NMG) has been the premier destination for fashion and luxury goods, superior service and an elevated retail experience for over a century. Today, 9,000 associates contribute to the success of NMG’s brands: Neiman Marcus, Bergdorf Goodman, Last Call and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers from around the world. Bergdorf Goodman operates two stores in iconic locations on New York’s Fifth Avenue and BergdorfGoodman.com, serving loyal luxury customers around the world. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers high-end furniture and decor.

As an organization, NMG is transforming to become the ultimate luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relational company. What differentiates the organization from other luxury retailers are its unique strengths: a strong in-store footprint, the most knowledgeable associates, an engaging online experience, strong brand partnerships, innovative digital and in-store experiences, the most loyal luxury clientele and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that improve the customer experience. NMG meets customers where they are. NMG’s goal is to provide customers with a seamless experience in its stores, online and in digital distance selling.

NMG’s priority is to develop a highly engaged and successful team to which everyone belongs. The company attracts and retains top talent through unique associate offers in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, an associate support fund, and paid time off to volunteer, to name a few. .

As part of NMG’s environmental, social and governance (ESG) work, the organization is focused on promoting its core value of being “All Heart”. NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to be an employer of choice, driven by a culture of belonging. A dedicated team is focused on this journey, which has a direct impact on how NMG does business across all dimensions of the workforce, workplace and market.

NMG has incredibly passionate and committed corporate and store associates. NMG provides associates with an environment where everyone feels welcomed, nurtured and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love – love for customers, love for associates, and love for brand partners.

Summary statement: The Customer Development Manager is assigned to a specific store. This role is responsible for supporting all growth and development strategies for targeted customer segments at the store level, enabling associates to cultivate, develop and strengthen relationships with Neiman Marcus brand customers.

Responsibilities and Qualifications

Responsibilities and Duties

  • Leverages available reports to ensure team of associates achieve overall client development and sell KPIs
  • Executes all specific in-store customer development initiatives in partnership with the Group Sales Manager and Market/Metro Manager
  • Implements the company’s initiatives of Customer Cultivation, Omni Selling Tools and Omni Selling and Service
  • Performs detailed action plans for the store transmitted by the Market/Metro Managers
  • Builds close, familiar relationships with top customers and identifies opportunities for the store to strengthen Private Customer Relationship (PCR) experiences
  • Help coordinate in-store experiences (e.g. dressing room, events)
  • Implements and launches PAT tests
  • Scales and ensures the in-store roles of the Customer Development team are clearly defined and have clear measures of success
  • Provides feedback to managers and directors on the progress of initiatives
  • Associate coaches and mentors on best practices (e.g. relationship building, personalized communication, product knowledge)
  • Collaborates with group managers to monitor team member performance and identify opportunities
  • Works with associates to create and track detailed personal goals and action plans in partnership with the Groups Sales Manager
  • Partner with in-market trainers to receive and deliver ongoing training (especially on the use of Omni Selling Digital tools) to new associates or as a refresher to permanent associates

Qualifications

  • 2-4 years of relevant experience, luxury retail fashion experience preferred
  • 4 year degree preferred
  • Excellent oral and written communication skills
  • Great attention to detail
  • Motivated and results oriented
  • “Win Together” Mentality
  • Basic proficiency in the MS Office suite of products, advanced proficiency in Excel preferred
  • Some roles may require standing, bending, stair climbing, lifting and carrying up to 10 pounds
  • Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends and holidays

Skills

passion for people

  • Works well with others, listens effectively, adapts to various work styles and shares necessary information
  • Promote and provide a collaborative environment for associates
  • Helps colleagues learn and develop job-related skills
  • Collaborates with people managers to offer feedback on co-worker performance and identify opportunities for growth
  • Takes ownership of internal and external customer issues and resolves them promptly

Passion for business

  • Applies knowledge of internal and external customers and/or market to develop business
  • Prioritizes tasks and uses effective time management practices to meet established deadlines for the team
  • Understands how team work contributes to overall department and company goals
  • Contributes and partners with colleagues for the accurate and organized execution of work
  • Supports the coordination of team tasks and activities as needed
  • Models perseverance and resilience in a rapidly changing environment

Passion for personal growth

  • Continuously develops skills and knowledge through training, coaching and career experiences
  • Demonstrates working knowledge and appreciation of the NMG business and the fashion industry
  • Conveys energy and enthusiasm for NMG and personal work
  • Adapts personal approach in response to various situations and people
  • Responds to unexpected changes in the work environment with creativity and resilience
  • Sets and maintains high personal standards for individual work and environment
  • Maintains a customer-centric mentality versus a solely store-centric mentality

This job description is not designed to cover or contain a complete list of duties, responsibilities or activities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Sources

1/ https://Google.com/

2/ https://www.businessoffashion.com/careers/job/217177/lead-client-development-fashion-island/

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