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Panti Bliss dress among complaints lodged with National Museum of Ireland

Panti Bliss dress among complaints lodged with National Museum of Ireland
Panti Bliss dress among complaints lodged with National Museum of Ireland


The NMI consists of four museums: the Collins Barracks Museum of Decorative Arts and History, Dublin, the Co Mayo Country Life Museum, the Natural History Museum, Merrion Street, Dublin and the Museum Archeology Center on Kildare Street, Dublin.

A log of official complaints from 2023 detailed grievances over the content of exhibitions, use of the Irish language, blocking of cars and multiple accessibility issues for people with reduced mobility.

A visitor complained that a dress belonging to Panti was inappropriate in a museum. Another complaint stated that a member of the public was unhappy with the presence of content about Pride and the referendum. [on display] don't think it's appropriate. The NMI received a formal complaint from An Coimisinir Teanga that the labels on some items were in English only. A report of the museum's response read: Responded in Irish stating that the panels were being corrected and that photographs of the corrections would be published.

The complaint log also included one regarding simplified exhibits with flippant descriptions.

Other complaints referenced an overly hot hot water tap in a bathroom and a temporary no-bags policy put in place to help mitigate any potential damage to the national collection.

One person complained about inappropriate behavior towards a visitor, while another said the signage and wayfinding at the Collins Barracks Museum of Decorative Arts and History was virtually useless.

Numerous complaints have been made about accessibility at the Kildare Street Archeology Museum, with wheelchair users unable to access the upper floors and landings. Another person using a mobility scooter at the Co Mayo Country Life Museum wrote that it was difficult to get around there due to obstacles, including in the disabled toilets.

The complaint log also included one regarding simplified exhibits with flippant descriptions, while another person was upset that a given item was not on public display.

Several complaints were received regarding the blockage, with one visitor claiming to have repeatedly attempted to pay for parking.

She tried to pay three times and [the ticket] has been cancelled. She was very disappointed because the children were looked after [at the museum until it was] sorted with pliers.

An NMI spokeswoman said more than a million people visit its four sites in Dublin and Mayo each year.

She said: There are several ways in which visitors can leave feedback about their experience at NMI and we accept and review all comments, positive and negative, as they allow us to continually improve our visitor experience.

She added that the NMI regretted that access to the upper galleries was a continuing problem at the Museum of Archeology and the Natural History Museum due to the historic character of the buildings.

She said resolving this issue was a priority for the NMI as it sought funding under the National Development Plan and worked with the OPW and the Department of Tourism, Culture and the Arts to find a solution.




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