3 bridesmaids were left to search for Charlotte’s store where they bought their dresses suddenly closed just months before the wedding.
CHARLOTTE, North Carolina When Charlotte Brideside’s store closed its doors, women with back orders there scrambled to try and get their money back or the dresses themselves.
Bridesmaid Becca Smith thought she was ready for a wedding in April after buying her dress at Married Charlotte. The delivery date was November 9, but no dresses showed up that day.
That’s what my best friend wants, ”Smith said. This is what she wants us to wear, and I haven’t heard back. I never received anything, but I didn’t think about it due to COVID, things might be a little late. “
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Her concern grew when she noticed no signs of movement in the store on South Boulevard.
No one was around when WCNC stopped by to ask questions, either.
Online it had previously said “temporarily closed for COVID” but on Friday it was changed to “permanently closed” and says the store is no longer taking orders.
WCNC sent out several emails and tried calling them to find out what the issues were, but those attempts were met with a recording saying they weren’t taking orders.
So what do you do when something like this happens?
Tom Bartholomy with the Charlotte Better Business Bureau said that small claims filing might be an option, but it might not be a good option.
Even at that point, if you win a judgment, you have a piece of paper saying you owe the money, but good luck collecting on that, Bartholomy explained.
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If you are using a credit card to pay, you may have options for a quick refund or a dispute. But if you have to wait for an order to arrive, it may take 60 or 90 days to get the dress, which would be longer than any return policy through your card. Smith said there were simply no red flags regarding his order.
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Nothing to tell you that something might be going on, Smith said.
In this case, the manufacturer said they could deliver the dress, but Smith would have to pay for it again.
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