The COVID-19 pandemic has propelled us into a future where technology plays an even greater role in our daily lives. Interestingly, incorporating these technologies into how hospitals perceive their patients may reintroduce old, trusted practices into modern patient care.
Access to quality health care remains a major problem in Indonesia. For many, the logistics associated with accessing hospitals and clinics are a daily struggle. Besides those who need care for their own medical needs, many Indonesians are the primary caregivers for family members who may be elderly, disabled or chronically ill. Often these people have to take whole days off to get to the hospital.
At the same time, doctors are faced with the reality that many people are unable to receive initial treatment or do not show up for follow-up treatment, due to time, energy and financial constraints. This means that many people go untreated or receive insufficient care. The latest lockdown in Jakarta due to the COVID-19 pandemic is having another disastrous impact on the delivery of health care. Hospital groups are facing the public opinion that it is dangerous to go to hospitals for fear of contracting the coronavirus. In doing so, many people do not get the treatment they need. Fortunately, the answer to the problems faced by both medical service providers and beneficiaries lies in history and technology.
In the 1930s, home visits by doctors or nurses accounted for 40% of all patient care. In the 1980s it was only 0.6%. The reasons for this drastic decline are many, but focus on the belief that medical treatment should take place within the confines of a fixed facility where medical resources are available to the caretaker. However, research from the University of California has shown that a more holistic model of care, in which home care is integrated and even plays a central role in the treatment of patients, can lead to lower readmission rates. and a better quality of life for the patient.
More and more prominent voices in medical circles believe in the value of innovative models of telemedicine and home care. Internationally renowned Indonesian physician Dr Roy Panusunan says that “telemedicine and application-based healthcare hold great promise for the future of patient support.” He adds that “our patients will ultimately reap the benefits of the various stakeholders [including hospitals and health-tech firms] recognizing the value of collaboration to create a technology integrated health care system.
A holistic approach to patient care, recognizing the need to care for patients at home, is almost as old as medicine itself. In ancient Greece, Asclepius and Hippocrates focused medical practice on the need for harmony between the individual, his social and natural environment. After all, most patients leave the hospital and spend most of their time at home.
Solutions to the challenges faced by people struggling to access health care may well come from health tech companies like aido health. Through its partnerships with leading healthcare providers in Indonesia, such as Siloam, Bethsaida Hospitals and NK Health, aido health unites excellent medical services into one easy to use app. The app allows users to access video teleconsultations and home care services with leading Indonesian doctors, nurses and physiotherapists.
Even President Joko Widodo expressed his support for the health technology industry, saying at a recent cabinet meeting that “medical consultations by telemedicine should be improved so that contacts between doctors and patients can be improved. limits”.
Optimistic about government support and noting the importance of incorporating health technology solutions into the services of healthcare facilities, Jyoti Nagrani, vice president of operations and partnerships at aido health, said that “aido health acts as a digital bridge to encourage holistic medical care. We connect major hospitals, clinics and medical practitioners to the homes of patients and their families. “
The Gerontological Society of America has found that telemedicine and home care in various forms can improve care for the elderly, disabled, and chronically ill. Specifically, in terms of better diabetes management, better care for patients with dementia, better wound care and better blood pressure control. Meanwhile, the Kaiser Permanente research institute found that video consultations between doctors and patients were extremely well received by patients, as it resulted in savings, reduced stress and greater comfort.
By choosing Aido Health’s telemedicine and home care services, patients don’t have to worry about the stress of hospital visits. Video teleconsultations offered by physicians on the app can provide services to patients from the comfort of their homes and simplify physician-patient communication. Additionally, home care services provided by physiotherapists and nurses mean that vulnerable people do not need to be exposed to fears they may have about visits outside their home.
While physicians are open to the benefits this presents for patients and their families, they are also seeing a marked difference in the quality of their interactions with patients. The aido health application strengthens the communication and information channels between medical staff and patients, for the improvement of the care relationship. Healthcare professionals can interact much more effectively through the app with their patients. Likewise, through home visits, nurses and therapists have a better understanding of the daily reality of their patients. They are able to see and make recommendations to patients and their families on how to set up their homes for optimal care.
Thanks to aido health, home care is brought back to patients’ homes. This return to a holistic and integrated model of care with clear communication channels can be beneficial for all involved.
If you would like to learn more about health technology solutions for patient care or the partnership with aido health, visit www.aido.id or contact by e-mail at [email protected].
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