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PM Imran Khan assigns governors to oversee complaints handling

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ISLAMABAD: Prime Minister Imran Khan on Friday tasked provincial governors to review the mechanism for handling complaints registered through the Pakistani Citizens Portal (PCP) regarding federal departments operating in their respective provinces.

Governors would periodically assess the performance of PCP dashboards of federal government organizations and a senior official would be appointed to liaise regularly with the Prime Minister’s Delivery Unit (PMDU).

The decision was made due to the lack of a collective assessment of the performance of federal government organizations operating in the provinces. The PMDU was also tasked with creating proprietary dashboards for governors’ offices and providing guidance to designated focal persons.

The Citizen Portal has become the most reliable means for resolving complaints by providing ordinary men with a forum as well as a voice to raise the issue. The registration of around three million people on the portal is a testament to people’s trust in the system. People filed 2.7 million complaints with a 94% resolution and a total of 617,000 complainants posted satisfactory comments.

In order to receive and handle complaints from the public, 8,913 PCP dashboards have been created for officers of all government agencies across the country. In addition to the provincial ministries, dashboards were also created for officers of federal government organizations working in the provinces. At the same time, Prime Minister Imran Khan said the government is fully committed to ensuring the rights of children, especially inclusive development, education, health care, participation, dignity and security, as envisioned the United Nations Convention.

In his message on Universal Children’s Day, the Prime Minister said children are the most precious resource of any nation and the only guarantee of its future. He said Pakistan joined the global community in celebrating Universal Children’s Day 2020 as an opportunity to reaffirm its commitment to the basic principles of its Constitution, the United Nations Declaration of Human Rights and the United Nations Convention.

The prime minister said the government has launched various programs to ensure the protection of children’s rights in the country. He said that a national commission for the rights of the child had been set up to monitor the situation of their rights in the country. Two children, a girl and a boy were represented at the Commission.

The prime minister said the Zainab Alert, Response and Recovery Act, 2020 was enacted for the protection of missing and abducted children. He said the Juvenile Justice System Act 2018 and the ICT Child Protection Act 2018 were passed to provide care and protection for children.

He said Pakistan’s Tehreek-e-Insaf (PTI) manifesto called for increased focus on child nutrition, a child-friendly learning environment, child rearing, promotion of early detection and interaction for children with disabilities. He said the government has also launched programs like health for all, transforming education and unleashing the potential of young people. In addition, the expansion of the social safety net, the provision of clean water and the fight against climate change are also among the priority areas, he said.

Imran Khan added that a system of care for people with special needs was also being created. The rule of law and economic justice are ensured by taking various measures, he added.

He said the government is constantly monitoring the COVID-19 situation in the country and accordingly taking all appropriate measures possible in collaboration with provincial governments and development partners to mitigate its adverse effects on populations.

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