According to the press release shared by the Prime Minister’s Inspection Commission (PMIC), the investigation covered the areas indicated by most of the complaints filed by Pakistanis living in Saudi Arabia, after, on April 28, 2021, the Prime Minister had taken serious notice of the affair.
The committee responsible for investigating complaints from overseas Pakistanis has extended its scope to the following areas:
I. Inefficiency in providing various services to overseas Pakistanis in Saudi Arabia ii. Extortion and butchering of expatriate workers and overseas Pakistanis, causing delays under one pretext or another iii. Review of the existing complaint resolution mechanism iv. Review of SOPs in place to provide services v. Implementation of the directives of the Prime Minister vi. Fix the responsibility on the responsible agents.vii. Recommendations for improving services.
His investigation revealed that at least three officers from the Pakistani Embassy in Riyadh were responsible for maladministration, misconduct and inefficiency.
The investigation report also learned that an overwhelming number of overseas Pakistanis want an improvement in the quality of existing consular services, including management by consular staff, infrastructure in missions and time spent. processing of services.
He noted that there had been no complaints of extortion and theft of Pakistanis abroad by staff. However, he said that while a number of complaint resolution mechanisms were in place, these were not fully serving to resolve expatriate grievances.
A Khuli Kachehri (public hearing) will be established on the instructions of the Prime Minister in Saudi Arabian missions to ensure that Pakistanis are heard.
READ: PM orders investigation of complaints against Pakistani Embassy staff in Saudi Arabia
Earlier this year, Prime Minister Khan ordered a high-level investigation against former Pakistani Ambassador to Saudi Arabia Raja Ali Ejaz and other diplomatic staff after foreign citizens complained of mistreatment by the embassy.
According to the details, Prime Minister Imran instructed the PM’s inspection team to investigate Pakistan Embassy staff in Saudi Arabia within 15 days.
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