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Citi launches technical support helpline for residents of Digital Inclusion Program




San Jose (BCN)

According to city officials, San Jose residents participating in the city’s digital inclusion program are now able to receive technical support after the helpline is launched.

A free helpline provides participants with assistance with computer and internet access.

This is the latest initiative of the San Jose Digital Inclusion Partnership formed between the City of San Jose, the Mayor’s Department of Innovation, and the California Emerging Technologies Fund.

“The technical support helpline is an example of a community-developed solution that provides a new level of resident assistance to further fill the digital divide in San Jose,” Mayor Sam Liccardo said in a statement.

“By providing free technical support, the helpline will help prevent Internet and computer problems from becoming a barrier to San Josean’s digital access,” Rickard said.

Current participants in the Digital Inclusion Program can get help in English or Spanish by calling Helpline (408) 753-0822.

The helpline has San Jose Works internships trained by volunteer mentors from the Association of Electrical and Electronic Engineers.

“By providing free and convenient technical support, SJ Works internships will enable program participants to build skills to become the next generation of San Jose innovators while maintaining meaningful access to Internet technology. We will support you, “said Jordan San, Chief Innovation Officer of the city, in a statement.

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