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Lenovo blames the “firmware” issue for blank-screen smart displays and says Google is working on a fix six months after the complaint began.

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Lenovo says Google is still waiting to fix a firmware issue that left a blank screen for some owners of Lenovo Smart Display and Smart Clocks, almost five months after the issue was first reported. increase.

In April, when a Canadian-based customer posted on the company’s tech support page and someone else asked if the screen froze, the first report that everything went wrong with the Lenovo Smart Display came out. rice field.

When I rebooted or tried to restore factory settings, only temporary fixes were made and users in countries such as the United States, United Kingdom, France and Vietnam reported the same failure.

At this stage, the full extent and scale of the problem is not yet known. Lenovo has shipped approximately 1.2 million smart clocks and an estimated 650,000 smart displays so far, according to sales data from channel analyst Canalys.

One of those who resented the lack of progress and asked not to be named told us this week:

We have explained to them countless times [Lenovo] Before that, the screen freezes (often minutes, and sometimes hours) immediately after the power is turned on, and the device becomes inoperable. After the device reboots and works properly, it freezes again.

Lenovo has been working with Google to fix it since June, when Zuzana, the leader of the smart home community, asked “more patience” and Google’s development team “is working on this issue.”

Customers are furious at the lack of progress. “Now in September, the Lenovo technical team is back in the loop again,” a frustrated customer told us.

“My view on this is clear that Lenovo was unable to respond in a timely manner, listened and lost me and perhaps other members of the community’s future habits. This is a shame.”

A Lenovo spokesman sent us a statement:

“Software updates are deployed by Google for Lenovo smart displays and smart clocks using the Google Assistant. Google’s product / engineering team reproduces and fixes firmware issues identified by some users. We are working to publish it. You can contact Google directly for more information. “

The smart display runs on Android Things, and its hobby version was closed to a new project from January. This move did not affect the commercial organizations that build smart speakers and displays.

The register asked Google’s corporate tentacles for comment yesterday, but we haven’t received a response yet.

Last week, Lenovo was attacked after a hacker was hacked that the Tips application on the tablet gave no choice but to display unsolicited ads.

Sources

1/ https://Google.com/

2/ https://www.theregister.com/2021/09/10/lenovo_smart_display_complaints/

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