The Department of Labor (DOL) continues to experiment with new technologies by testing privacy and security standards on a small scale before mass implementation. As part of this effort, the Chief Information Officer (OCIO) agency office has set up an innovative incubator to ensure that the adoption of game-changing technology is fully functional. During the FCW webinar on September 14th.
The idea behind the innovation incubator is to think about results and end users, Kinard said. With Innovation Incubator, you can ensure that you are not exploring technology just for exploration, following a step-by-step implementation plan.
This is where the innovation incubator comes in, she said. OCIO follows the following phases as part of its innovation incubator strategy before implementing or deploying new technologies.
Phase 1 Discovery: OCIO personnel must first identify and clearly define the problem they are trying to resolve, identify the required stakeholders, and define success criteria. Phase 2 POC: OCIO needs to determine if new technologies will solve the problem, what technologies will solve the problem, and investigate potential enterprise-level applications. Phase 3 Pilot: OCIO personnel should consider the pilot program with a group of end users and plan enterprise features. Phase 4 Extensions: Finally, OCIO needs to be extended for all end users to develop and implement enterprise functionality.
We need to see the new technologies we are exploring [will then] Kinard says it will be operational for end users.
In addition, OCIO has set four goals to help DOL improve the way it serves end users by leveraging new technologies.
DOL IT Platform Creating IT Services: An integrated platform that links hardware, applications, and data ensures the operational efficiency of DOL as a whole to better serve US wage earners, job seekers, and retirees. Provides strategic capabilities to achieve. Legacy Agency Application Updates: Drive technology leadership and state-of-the-art solutions to drive legacy agency mission-critical application modernization for cutting-edge end-user experiences, optimized features, and security. Achieve improvement. IT Infrastructure Protection and Enhancement: Integrate and standardize DOL IT infrastructure to provide a robust cybersecurity regime while improving the reliability and functionality of information systems and infrastructure that support mission-critical services. .. Transforming the customer experience: As a DOL IT service provider, we provide best-in-class IT services and solutions to help DOL institutions provide superior support to Americans.
We are a customer service organization dedicated to providing information technology solutions and leadership to move forward. [DOLs] Mission, Kinard said. And our vision is to strengthen DOL’s mission and provide the best and best technology solutions in federal services to serve the American people through collaboration and innovation.
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