Alex Payne, CEO of eDesk, said: We were thrilled to work with Aircall to establish a partnership that allows eDesk users to add voice to a series of communications.
Customers do not hesitate to use multiple channels for communication and expect the same level of service regardless of their choice, especially when there is a problem that needs to be resolved. During this period of e-commerce expansion, sellers need solutions that enable their business to grow.
This means responding quickly to queries for positive feedback. This builds a reputation and ranking within the Marketplace algorithm.
Data from a survey earlier this year show that there is a great 24-hour opportunity to resolve queries, and when combined with Aircalls’ findings on voice preferences, this improvement makes online sellers more strategic and convenient multiplayer. You will be able to take advantage of the channel approach. Their operation.
Gianna Scorsone, GM / North America Head of Aircall, said: Advanced e-commerce help desk.
Together, we allow our customers to participate in conversations in more contexts, and our support team can resolve inquiries more efficiently and effectively than ever before.
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