The first few weeks of Diablo 2: The resurrection hasn’t been particularly smooth. At launch, players reported issues with the character disappearing or being locked out, and some players were unable to start the game at all.
After three weeks, some players are still struggling to connect to the game’s server. Several reports on Diablo 2’s investigation and resolution have been displayed in the Blizzard CS Twitter account since October 9th. In most cases, these are just a few examples these days. by the time.
[#D2R] We are aware of issues affecting the authentication server and may slow down or fail login attempts. We are currently investigating the cause and will provide updates as they become available. October 14, 2021
Community manager PezRadar wondered what went wrong and what was going on, as the game was clearly a serious problem and fans were getting more and more angry with Blizzard’s apparent uncorrectable. I posted a long forum update explaining why it takes so long to categorize things completely.
“Saturday morning Pacific time was hit by a global outage due to a sudden surge in traffic,” explained Pez Radar. “This was a new threshold that the server never experienced at startup. This was exacerbated by an update released the day before to improve performance in game creation. These two factors Combined, the global database is overloaded. It will time out. “
To ease the load, Blizzard rolled back the Friday update, but it turned out to be inadequate. Another outage occurred on Sunday due to a larger surge in traffic. Things leveled off again on Monday when Blizzard modified Diablo 2’s backup global database and tried to switch to it. After the switch was made, the database continued to run the backup process instead of processing the request from the remote server.
This issue was fixed on Tuesday, but another high number of concurrent players on the same day further “degraded database performance” and database engineers are still working on a fix. The situation is so dire that the Diablo 2: Resurrected team hired engineers from other parts of Blizzard to help fix minor issues while focusing on “core server issues.”
“We also sought help from third-party partners,” Pezrader said.
Ironically, Blizzard’s desire to maintain a genuine Diablo 2 experience with remastering seems to be the main cause of all these headaches. In particular, one “legacy service” handles important features such as “create / join games, update / read / filter game lists, check game server status, read characters from database”. Diablo 2: Upgraded and optimized for Resurrected, but still rooted in 20-year-old technology and struggling to keep up with “modern player behavior.”
“In 2001, there was very little content on the internet about how to play Diablo 2 correctly (Baal runs on XP, Pindleskin / Ancient sewers etc. run on magical discoveries, etc.),” Pez Radar said. Mr. says. “But today, new players can find out a number of great content creators who can teach them how to play games in different ways, many in the form of creating, loading, and destroying games. It contains a lot of database loads for us. We foresaw this as players are working hard to create new characters on new servers and get magical discoveries. However, I significantly underestimated the range I got from the beta test. “
Another big issue is how often the global database is saved. This happens frequently for no good reason. Blizzard has made some changes so far to make it smoother, and is working on more permanent fixes, but “it’s an architectural redesign that takes time to build, test, and implement.” Therefore, it will take some time. “”
[#D2R] As part of the problem investigation over the past few days, teams may be proactive in monitoring and responding to situations during peak play times, with periods of restricted login and game creation. October 13, 2021
So far, Blizzard has taken three steps to make Diablo 2: Resurrected more accessible. Rate limiting. This puts an upper limit on the speed and frequency at which players can create and participate in the game. Creating an MMO-style login queue to prevent the server from suddenly crashing due to multiple simultaneous logins. Divide important functions into smaller services.
However, these measures could result in alienating all of Diablo 2: Resurrected’s player-based chunks on their own. For example, a player who encounters a rate limit will receive an error message indicating that there is a problem communicating with the game server. This isn’t much different from what’s happening now (although I hope it happens less often and fewer people). ), The login queue means that players may wait a long time before being allowed to join the game. Both are better than the current situation, but they rarely address the widespread call for complete eradication of these irritants.
Blizzard says he is working on coming up with a better long-term solution.
“There are people who are very enthusiastic about managing incidents, diagnosing problems, and implementing fixes in real time, not just on the D2R team, but across Blizzard,” said Pez Radar. “This game makes a lot of sense to all of us. Many of us on the team are lifelong D2 players. We play at the time of our first launch in 2001 and we are part of the mods community. As a developer. Not only as a player and a member of the community, we will continue to work until the gaming experience is comfortable. “
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