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Roku promises to fix issues with HBO, Netflix, etc. caused by the 10.5 update

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Roku states that it is working to fix issues reported by users after the 10.5 software update. TechCrunch reported the issue early Monday, citing a post on the Reddit and Roku forums, where users can see video content on apps such as HBO Max, ESPN, and Disney Plus after updating their smart TV operating system. He said he couldn’t watch it.

According to Roku, certain older Roku TV models or older Roku Ultra players will be affected by the problematic update. In a forum post, the company instructed Roku Ultra model 4660, 4661, 4662, or 4670 users and Roku TV model 7XXX users to manually check for software updates, and subscribed to other device owners. I’m instructing you to live. Thread for future details.

Did System Update disappoint you? We are aware that a small number of older Roku TV or Roku Ultra users have encountered issues after the release of OS 10.5 and are working to resolve them quickly. See this real-time update: https: //t.co/fZYqfsgNBS

Roku Support (@RokuSupport) November 22, 2021

According to TechCrunch, Roku has had users roll back their operating systems to previous versions on a case-by-case basis after users contacted support for information about their device. At least one Reddit user reported being prompted to upgrade from 10.5 to 10.0, but Roku doesn’t say it will offer a wide range of downgrades on Twitter or in forum posts.

Roku users have also reported streaming issues using the YouTube TV app, but that particular issue doesn’t seem to be limited to just one platform. AndroidPolice reports that YouTube TV users are having problems with almost every device from streaming boxes such as the Apple TV. Amazon Fire sticks to consoles and smart TVs, and Google owns Chromecast (although iOS and Android users don’t seem to be affected). The YouTube support team initially said they were working on fixing an issue on their Roku device, but later said the company was investigating the issue on other devices as well.

We apologize for the issue of seeing a similar report that YouTube TV freezes intermittently. Our team is investigating this issue. Please share the device (model) you are using. What if this happens in all programs? In the meantime, please wait for a while.

TeamYouTube (@TeamYouTube) November 22, 2021

It’s certainly strange that the two issues seem to be occurring at the same time, but given that YouTube TV users are frozen regardless of device, they don’t seem to be related. Thankfully, both companies seem to be working on solving the problem. Roku is actively updating support posts in the process of checking for updates, and Android police say YouTubeTV is getting fewer outage reports on DownDetector.com.

Fixes for Roku users may solve Netflix, Hulu, and other streaming service issues, but YouTube TV issues may not exceed Roku, and Google is not available on the platform store YouTube TV Google is threatening to stop distributing regular YouTube apps on Rokus in December.

Sources

1/ https://Google.com/

2/ https://www.theverge.com/2021/11/22/22797659/roku-10-5-update-tv-ultra-devices-streaming-issues-fix-youtube-tv

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