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Breaking the Common Sense: Innovation and Resilience are Needed in an Era of Rapid Change

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It is clear that after a two-year pandemic of COVID-19, it will not return to its previous state. All industries are confused by major changes in customer behavior. From the market to operational processes and systems, the new hybrid work environment allows organizations to manage teams, respond to global cyber threats, serve customers, engage with employees, retain talented people, and more. Rebuilt the way to attract. We have learned many lessons in difficult ways, but the adaptations made can put leaders in a changing era in a better position.

The economy finds a new equilibrium, but in the next normal state, engineers need to do more. Canada has a history of lagging behind its global competitors when it comes to investing in technology. In 2000, information and communication technology (ICT) invested 16% of total fixed capital formation. By 2019, this had fallen to 11%, about 6% below investment levels in France and the United States. The pandemic has done a lot to get the Canadian organization out of lethargy, but the world is undergoing a digital transformation and gaining momentum. The complexity of global supply chains, the evolving nature of consumer behavior, and labor culture will continue to disrupt the status quo for the foreseeable future. Incorporating agility and resilience into operations from a technology, workforce, and security perspective will enable a company to thrive in the following normal conditions:

1. Keep the customer at the center

COVID-19 changed everything. These changes can be seen in the rapidly changing behavior of consumers. During the lockdown, customers were drawn to personalized, digitized, streamlined and sustainable products. At the same time, pandemics have allowed many companies to further digitize their operations. However, addressing these trends is not enough. Companies that start chasing are left behind at the same time. By adopting a data-driven approach and a results-based service model, businesses can not only meet customer demands, but also stay ahead of the curve. Moving to a results-based service model requires a change in thinking that goes beyond just focusing on the product, moving towards predicting future needs in the context of a digital experience.

2. Training and recruitment of a more resilient workforce

Great teams don’t just happen. They are built with diverse perspectives, common ideas, and most importantly, trust. Working with groups like the Onyx Initiative, which provides organizations with resources to help close the gap in recruiting, retaining and promoting black post-higher students, is a model for leaders to prioritize talent diversity in the industry. It’s one way you can move towards. By rethinking traditional roles, recruitment practices and skill development, organizations can foster a culture of agility and inclusion. Changes in product development, sales, and sales methods, along with the rise of hybrid work, are putting pressure on employees to expand their capabilities. According to a recent survey commissioned by HP, 67% of Canada’s ITDMs (IT decision makers) have had to learn new skills and technologies over the past few years. As the demand for updated capabilities grows, leaders can expect to encourage the development of additional capabilities to maximize the growth mindset between teams and the resilience of the organization.

3. Managing security in a changing workplace

Many Canadians continue to work from home for at least some time because the organization is adopting a hybrid model, despite the reopening of the office, but with the rapid adoption of remote work, many Canadians are vulnerable to security threats and have more sophisticated, organized and determined cybercriminals than ever before. A quarter of Canadian companies say they were victims of a cyberattack in 2021. Leaders who employ design-safe technology to protect their organizations from cyber threats can more effectively mitigate the effects of malicious individuals. This approach enables organizations to enjoy the benefits of hybrid work, both productive and profitable for their employees.

COVID-19 has overturned everything from the everyday life of Canadians to the way leaders do business. Many lessons have been painstakingly learned, but organizations that prioritize secure technology by design, adopt data-driven results-based models, and work to enhance employee skills are to prosper. You will be in a better position. After all, if we can do better, we can do better.

Sources

1/ https://Google.com/

2/ https://www.itworldcanada.com/blog/enter-the-next-normal-an-era-of-rapid-change-demands-innovation-and-resiliency/489791

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