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Google service degradation detected by Zscaler Digital Experience (ZDX)

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Zscaler Digital Experience detects degradation

On August 8, 2022 at 6:05 PM PST, Zscaler’s Digital Experience (ZDX) monitoring solution confirmed an unexpected and significant drop in ZDX scores for Google services around the world. . Further analysis revealed 500 and 502 HTTP response code errors with response times up to 40206 ms. This shows Google’s decline. A ZDX heatmap clearly shows the impact on a global scale. ZDX customers can identify and quickly isolate service issues, giving IT teams confidence in the root cause. In this way, the reactive ticket that is opened has already been solved and therefore does not affect the mean time to resolution (MTTR) and first reply time (MTTD).

Zscaler’s digital experience dashboard showing Google.com’s global issues

ZDX score highlights Google.com’s decline

ZDX scores represent all users, all applications, all locations, and all cities in your organization. You can check your score on the dashboard of the ZDX management portal. Scores are adjusted according to the time period and filters selected in the dashboard. ZDX scores are based on a scale of 1 (worst) to 100 (best), with the lowest number indicating a poor user experience.

Further analysis reveals that the ZDX score for the Google.com probe drops to 0 during roughly an hour of service degradation. From within ZDX, service desk teams can easily confirm that service degradation is not a single location or single user, and quickly perform root cause analysis.

ZDX score showing degradation and recovery times for Google services

The ZDX dashboard also displays “Web Probe Metrics”. This shows the timeline and response time impact of reaching Google.com. In this case the response time increased to 40206ms with 500 and 502 errors. A 500 error means that the server encountered an unexpected condition that prevented it from executing the request. A 502 error means that your server was acting as a gateway or proxy and got an invalid response from another server.

ZDX web probe metrics showing 500 and 502 errors

We know that multiple users are affected, so it’s always a good idea to check with your Internet Service Provider (ISP) for any issues. ZDX ISP Insights is an easy-to-use site for viewing ISP outages across a global map. As you can see, there are no global ISP issues.

ZDX Global ISP Insight

According to online sources such as Bloomberg and International Business Times, over 42,000 users received 500 and 502 errors when trying to use Google Search. These are the same errors shown from the ZDX dashboard.

Source: Bloomberg

A user asked on Twitter how to search “Is Google down” on Google without Google.com.

Source: Twitter.com

Zscaler Digital Experience successfully detected Google.com degradation and its root cause. This gives customers confidence that it’s not a single location, network, or device, and avoids significant business impact.

Try Zscaler Digital Experiences Today

ZDX helps IT teams monitor digital experiences from the end-user’s perspective, optimize performance, and quickly remediate problematic application, network, and device issues. Contact us to find out how ZDX can help your organization.

Sources

1/ https://Google.com/

2/ https://www.zscaler.com/blogs/product-insights/google-service-degradation-detected-zscaler-digital-experience-zdx

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