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Fixed an issue with landlines blocking 999 calls in Guernsey

Fixed an issue with landlines blocking 999 calls in Guernsey

 



BBCSure suggested checking vulnerable people who may be affected

Telecommunications company Sure has resolved an issue with landlines that was affecting calls to emergency services.

The problem was confined to St Peter Port and St Sampsons. Mobile, broadband and fiber customers were not affected, the company said.

The ability to dial 999 from a landline has been affected and customers have been advised to use their mobile phone instead.

The company blamed the failure on an electrical system and apologized to customers.

Customer service director Tracy Kirby said the issue lasted for three and a half hours and only affected copper fixed-line services.

“Engineers were immediately deployed.

“We apologize for any inconvenience this may cause to those affected by this power outage,” she said.

Bailiwick law enforcement has warned of a potential problem with emergency lifeline buttons installed in homes.

Mr Schur said as a precaution, residents should check on vulnerable people who may be affected and do not have cell phones.

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Sources

1/ https://Google.com/

2/ https://www.bbc.com/news/world-europe-guernsey-68282427

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