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Google Search goes on hold when calling customer service

Google Search goes on hold when calling customer service

 


Google Search is experimenting with a Pixel phone feature that lets you call a company's customer service line and hold it until a live representative answers the call. This is now a feature in Search Labs, where you will be able to “request a call” from a “real person” with the click of a button in your search.

Android Police posted a screenshot of the feature (originally spotted by 9to5Google via @MishaalRahman).

You'll also see an estimate of how long it will take for Google to contact a real person.

Glenn Gabe wrote to (but you can find it directly in the search).

I wonder how well it will work?

I know I paid for a feature like this when my accountant tried to call the IRS or local tax office, but at some point I was blocked by the IRS.

This is more than Hold for Me.

1. You don't have to dial and go through all the options before starting Hold for Me.

2. You may be able to choose in advance which department to contact. This is truly a godsend.At least this is the implementation

— Artem Russakovskii (@ArtemR) February 15, 2024

Google told 9to5Google that Talk to a Live Recommendation is available for Search Lab users in the US. It works with Google apps for Android and iOS, as well as Chrome on your desktop. I tried it on Friday and it wasn't available in the iOS Google app. I'm in New York.

Forum discussion on X.

Sources

1/ https://Google.com/

2/ https://www.seroundtable.com/google-search-wait-on-hold-36911.html

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