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Implementation schedule | CCAI platform | Google Cloud

Implementation schedule | CCAI platform | Google Cloud

 


Contact Center AI Platform (CCAI Platform) manages your CCAI Platform instances to ensure they receive security updates, new features, and performance improvements. You can control the timing of these updates by choosing a deployment schedule for your instance.

There are two implementation schedules:

Rapid. Get the latest information as soon as possible. Google recommends choosing an expedited deployment schedule for pre-production instances.

usually. For rapid deployment, get updates at least two days after they are available. We recommend that you choose a regular deployment schedule for production instances.

Note: CCAI platform instances created before the deployment schedule is available are configured for rapid deployment.

You can choose a deployment schedule when you create a CCAI platform instance. You can also change the deployment schedule of an existing instance.

To check the deployment schedule for your instance, follow these steps:

In the Google Cloud console, go to the project selector dashboard and select the Google Cloud project that contains your instance.

Project selector dashboard

In the navigation menu,[CCAI プラットフォーム]Click.

CCAI platform instance

The CCAI platform instance page is displayed.The deployment schedule is the instance's[スケジュール]It's in the column.

To change the deployment schedule for your instance, follow these steps:

In the Google Cloud console, go to the project selector dashboard and select the Google Cloud project that contains your instance.

Project selector dashboard

In the navigation menu,[CCAI プラットフォーム]Click.

CCAI platform instance

The CCAI platform instance page is displayed.

For the instance you want to edit, click “more_vert” and “More options”, then click “edit”.

[展開スケジュール]In the field, select the required deployment schedule and[保存]Click.

what's next

Sources

1/ https://Google.com/

2/ https://cloud.google.com/contact-center/ccai-platform/docs/deployment-schedules

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