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It was great! EE/BT veteran Alan Dixon to retire as retail IT refresh project nears completion

Alan Dixon has announced that he will be leaving EE/BT later this year.

“We're excited to be working with Salesforce to help transform the way we do business,” Dixon, now a principal technology partner in retail, said in a LinkedIn post.

It is with mixed emotions that I announce that after 23 years of service, I will officially be leaving EE/BT at the end of September this year.

I started out as a call centre team manager and am now responsible for delivering technology to over 400 retail stores and 4,000+ guides.

It's been an amazing journey, with countless good and bad moments, experiences and opportunities that I will be forever grateful for. I've traveled all over the world to places I probably would never have visited, like Slovakia, India, and the Philippines.

He added, “But it's all thanks to the people – the people who fill my inbox, various chat tools and calendar every day, the probably thousands of people I've worked with over the years who've made my journey just that little bit brighter – and all the laughs we've shared along the way!”

To everyone at the call centre in Greenock, especially those sitting in the front corner of the building (those who know will know), some sat there for short periods and some sat there forever. It was my second home for a long time so it was fantastic!

To the current Retail team, you're all legendary – keep up the great work! And thanks to all the people involved who've brought the Retail IT Refresh project so close to completion – your intelligence, drive and determination have made this project the success we all expected it to be.

Dixon concluded by saying that the search for new opportunities begins now.

Waitrose is making a big move into AI with an expanded partnership with supply chain technology company Blue Yonder.

Waitrose is expanding its work with Blue Yonder by adding the supply chain solutions provider's forecasting capabilities.

The move marks Waitrose's first major introduction of artificial intelligence (AI) into forecasting and is aimed at improving stock levels across the retailer.

Rather than relying on past sales data or human intuition, the AI ​​predictive portion of Blue Yonder Demand Planning focuses on customer behavior, analyzing not just what customers buy, but why they buy it.

This feature understands and learns from the trading environment to provide better predictions based on customer behavior – for example, learning how customers reacted to different influences such as weather changes, major sporting or cultural events, and promotions.

The upgrade is part of a larger investment in technology across Waitrose's supply chain.

Constructor announces $25M Series B led by Sapphire Ventures, tripling valuation to $550M

Constructor, an AI-powered product discovery and search platform for enterprise e-commerce companies, closed a $25 million Series B round, bringing the company's valuation to $550 million.

This is nearly triple the company's valuation since its Series A in 2021 and brings the total funding raised to date to more than $85 million.

The round was led by Sapphire Ventures, with participation from existing investor Silversmith Capital Partners.

With this new funding, the constructor will accelerate product development and innovation and continue its international expansion.

In today's competitive e-commerce environment, having a powerful AI search solution that can best capture shopper intent is crucial to driving sales, but so far existing technologies remain at a rudimentary level, says Rajeev Dam, partner and upcoming board member at Sapphire Ventures.

With over 10 years of experience in the field, Eli and the team at Constructor have developed a cutting edge AI e-commerce search engine that has delivered best-in-class ROI for many home business brands.

We are thrilled to partner with this team as they set a new standard in driving hyper-personalized shopping experiences.

US retailer Tractor Supply Company teams up with Quorso to enhance store operations with data and AI-driven insights

US retailer Tractor Supply Company has partnered with Quorso to complete the rollout of data- and AI-powered Copilot capabilities across its chain.

This provides store team members with personalized, prioritized actions and intelligent workflows for store operations.

Founded in 1938, Tractor Supply Company is an American chain of stores selling products for home improvement, agriculture, lawn and garden care, livestock, horse and pet care to hobbyists, farmers, ranchers, pet owners and landowners.

In a LinkedIn post, Glenn Allison, vice president of IT application development, said, “Data-driven insights include improvement opportunities such as proactively addressing out-of-stock inventory, product issues on store planners, damaged products, and a variety of other operational improvement use cases.”

Thanks to the team and Quorso for supporting the rollout across the chain.

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