Macy's Selects Enactor Technology as Department Store Chain Completes Major Point-of-Sale Modernization — Retail Tech Innovation Hub

Macy's has announced the start of a major point-of-sale checkout modernization project.

In a LinkedIn post, Naga Tirumala Rao Chillapalli, technical engineering manager at Macys, said, “POS modernization is no small feat as it involves replacing registers, modernizing the POS application, and integrating the backend.”

It requires extensive collaboration between product, business, change management, software vendors, store leadership and cross-functional teams.

He added, “In my role as manager, this project has been both a challenge and a triumph. I've had the privilege of overseeing various aspects of the project, from development to Enactor configuration, environments, PoS labs, testing, SRE and QA automation. It's been a journey of growth and learning, and I'm very proud of the progress we've made together.”

I couldn't be more proud of my team and the entire project team – this achievement is a testament to the great teamwork, dedication and cooperation of everyone involved.

Together we overcame challenges, embraced change and delivered solutions that made a positive impact on our customers and our colleagues in stores.

A new point-of-sale system has gone live at a Macys Mall in Georgia.

“We look forward to building on this momentum and continuing to innovate and deliver exceptional experiences for our customers and colleagues,” concluded Chirapalli.

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