Apple expands self-service repair program to Europe

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Apple announced Thursday that its self-service repair program is now available in Europe.

The program, called “Apple Diagnostics for Self Service Repair,” will allow consumers to test their product's parts for optimal functionality and identify parts that need repair, without the assistance of Apple or an independent repair shop.

The tool will first be introduced in the U.S. in December 2023 and currently supports 42 Apple products and is available in 32 European countries, including the U.K., France and Germany, according to the release. The program will now support iPhone, Mac and Studio Display models in 33 countries and 24 languages. Apple said it plans to expand the service to Canada in 2025.

Apple first launched its self-service program in 2022, providing customers with access to manuals, genuine Apple parts, and tools used by Apple to help them repair their own devices. The program was launched in response to pressure from “right to repair” advocates who argued that consumers should not be tied to specific authorized repair shops. The company expanded the program to Mac models with the latest M3 chip in February.

The company says the self-service repair tools are part of an ongoing effort to extend the life of its products.

“Apple is committed to providing safe and affordable repair options, but designing and building products that last remains our top priority,” Apple said in a statement. “The best repairs for our customers and the planet are repairs that don't need repairs.”

According to the release, customers can start an Apple Diagnostics session on a second product to check the health and performance of the device, which may need repair, and then follow a series of on-screen prompts to determine if the product needs repair and which parts need to be replaced.

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