AI-Powered FinTech: Intelygenz's Key to Banking Success

Chris, you’ve had a dynamic journey in the technology sector before assuming your role as President of Intelygenz USA. Tell us how your experiences have influenced Intelygenz’s vision in the banking and fintech industry.

Absolutely. My career in technology has always been driven by a passion for innovative solutions that solve real-world challenges. This passion led me to Intelygenz, whose mission aligns perfectly with my vision to revolutionize banking and fintech by leveraging the power of AI and deep tech.

We not only create innovative solutions, but also focus on delivering practical outcomes such as improved return on investment, streamlined operations and enhanced customer interactions.

As President, what excites you most about your role at Intelygenz and what challenges do you face in keeping the company competitive on a day-to-day basis?

As President, the most rewarding aspect of my role at Intelygenz is seeing the tangible impact our technology has on our customers' success. It's incredibly rewarding to see our customers quickly overcome complex challenges with our solutions. A key challenge we face is the need to continually improve our technology capabilities to stay ahead of rapid market changes, so we can consistently deliver the most effective and innovative solutions.

“A key component of our success to date, and a cornerstone of our future ambitions, is our unwavering commitment to recruit, train and retain the best talent in deep tech and AI. Our team of 400+ technical experts is integral to our core value proposition, enabling us to address complex problems quickly and deliver significant ROI for our clients.”

With 85% of AI projects failing to move from development to production, Intelygenz stands out with its focus on rapid AI adoption and moving projects to production in weeks, generating tangible ROI for companies. Can you elaborate on how this capability uniquely positions you to solve key industry challenges?

Our deep tech innovations are focused on both your technology and business needs and are dedicated to improving your banking and fintech operations. By working closely with your teams, we not only ensure our solutions are seamlessly integrated but also enable rapid business augmentation.

This approach allows us to effectively address and solve key challenges, including managing risk and improving customer experience.

Achieving a quick ROI is crucial for your customers. Can you talk us through your strategy to realize tangible benefits within weeks?

Our strategy is focused on integrating scalable, actionable AI solutions. By adopting agile methodologies and continuous deployment, we are able to deliver solutions that start delivering value in just a few weeks. This rapid ROI is essential to maintaining momentum and long-term success in the rapidly changing financial sector.

As core banking services evolve, how does Intelygenz help banks and fintechs leverage enhanced infrastructure on a global scale?

We help our clients navigate the complexities of digital transformation by providing cutting-edge AI and machine learning solutions to enhance their core banking services.

Our global expertise allows us to effectively implement these technologies across various markets, with the benefit of a robust, scalable infrastructure that supports our clients' growth and adaptability.

Given the high failure rate of AI projects across industries, how will Intelygenz successfully transition from development to production?

The secret to our success is a rigorous testing and validation process and a collaborative approach with client teams: continuous feedback cycles and rapid adaptation ensure that AI projects not only move smoothly to production, but are also perfectly aligned with business goals and user needs.

We've spent the last 20 years developing a methodology that allows us to rapidly and successfully develop and implement deep tech and AI projects. This is a clear and unique value proposition for us. We call it the “Day Zero Promise.” On Day Zero, we will apply our 20 years of deep tech experience (10 years specifically related to AI) to develop and implement projects for the enterprise.

In an era where technology is replacing manual labor, how important is it that Intelygenz augments human work rather than replacing it?

At Intelygenz, we believe that technology should empower humans, not replace them. Our mission is to enhance human work through “human-involved” AI solutions. These solutions are specifically designed to enhance human capabilities, not replace them. Integrating artificial intelligence in this way allows our clients' employees to shift their focus to more strategic and creative tasks. The synergy between human intelligence and artificial intelligence not only boosts productivity, but also fosters an innovative work environment where technological advancements support human ingenuity and entrepreneurial spirit.

Looking ahead, given the breadth of services designed to support organisations at all maturity levels, how does Intelygenz plan to grow over the next 12-18 months?

Over the next 18 months, Intelygenz plans to expand its influence in the financial services sector and develop new industries where our expertise in AI and deep tech can have a significant impact.

Our growth strategy is underpinned by a strong value proposition designed to support organizations at every stage of their data and AI journey.

Our AI Academy equips your team with the skills to effectively leverage AI, keeping you up to date on the latest technologies and methodologies. For customers looking for a ready-to-deploy solution, our packaged solutions offer quick and efficient integration to help you realize benefits immediately.

For more tailored needs, our custom solutions are designed from the ground up to address specific challenges, ensuring the solution is perfectly aligned with our clients’ unique business goals.

Together, these services enable our clients to harness the full potential of AI to drive innovation and efficiency. We will continue to refine these services and introduce new advancements to help our clients stay ahead of the curve in a rapidly evolving market.

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Be sure to check out the latest edition of FinTech Magazine and register for our global conference series, FinTech LIVE 2024.

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