Driving Innovation and Resilience in Global Supply Chains

Fast, resilient global supply chains are essential for companies to meet customer demands and ensure operational efficiency. But achieving this requires more than logistics expertise; it also requires innovative solutions and digital tools to keep up with today's complex business environment.

To deliver great customer experiences and enable employees to work safely and efficiently, businesses are looking for solutions that are repeatable, agile, and reliable. Increasingly, businesses are using AI, connected devices, and other digital tools to enhance insights gained from supply chain data. While each industry has unique needs, there is much to be gained by sharing knowledge across sectors to build the most resilient supply chains possible.

AI-powered monitoring of global supply chains

In industries like pharmaceuticals, where timely and accurate delivery is critical, data-driven insights are essential. Reacting to ongoing supply chain issues isn't enough; transformational improvements are about avoiding those issues altogether. That's where data, and the AI ​​tools that can analyze it, come into play.

Greater connectivity enables companies to make faster decisions, monitor their entire supply chain from anywhere, and instantly understand the global impact of any issue. Allen Jacques, industry thought leader at Kinaxis, remembers a time when resolving a shipping issue took a full week of meetings and conference calls with dozens of people. “Today, with the digital supply chain, we can get that answer in minutes,” says Jacques.

Flexible tools and repeatable solutions are helping companies make their pharmaceutical supply chains more resilient, and with insights from AI, companies are improving their ability to address the complexities of the global pharmaceutical supply chain.

Innovation is key across every industry, and the industrial metaverse is becoming an essential tool to accelerate development and increase resilience, training and cost efficiency.

The industrial metaverse allows companies to iterate and experiment at a lower cost and faster than with real materials. Engineers and designers can collaborate in real time in a digital environment to prototype products and quickly explore different options. They can also simulate supply chain scenarios to practice responding to potential issues, such as equipment failures or transportation delays. In addition, digitalization allows workers to control machines remotely to avoid the risk of injury in hazardous locations. They can also train in the digital metaverse to gain experience faster.

It's important to fail fast because failure is a key component of innovation. Failing speeds development. “One of the greatest benefits of the metaverse is that it allows you to make mistakes without permanent consequences,” says Kevin L. Jackson, founder of the Cloud Musings blog.

Increase connectivity with an omnichannel mindset

How can organizations leverage all their assets, from supply chain to transportation, to deliver complete customer service? Retail leaders must embrace an omnichannel mindset and repeatable digital solutions that improve connectivity and operational efficiency.

Jennifer McKeehan, senior vice president of end-to-end delivery at Walmart, explains how the company is investing billions of dollars in automation to increase capacity and improve the speed and accuracy of fulfillment. McKeehan says one of the focuses is to help customers shop when, where and how they want, which requires major transformation and innovation.

Connectivity is key to this transformation. A connected supply chain gets products on the shelves faster and improves how employees do their jobs. Better connectivity enables better end-to-end decisions that maximize costs and value for customers, McKeehan says.

Avoiding supply chain disruptions on multiple fronts

A stable supply chain must be resilient enough to withstand potential disruptions from natural disasters, geopolitical developments, economic trends, etc. For example, a drought in a canal could affect the distribution of both products and energy, with ripple effects on everything from transportation to the AI ​​used in energy-hungry supply chains.

Companies can remove friction from global supply chains by using AI to automate and optimize key aspects of delivery and transportation. “We have a lot of trucks that are half empty, and the more we can focus on that and improve load optimization, the better off we are,” says Greg Buzek, president and chief AI officer at IHL Group. AI can also help protect cargo at sea. AI-powered autonomous vehicles protecting container ships could help reduce shipping costs and the risk of lost cargo.

Benefiting employees and customers with digital solutions

Keeping up with supply chain trends is critical for companies looking to fulfill orders quickly and accurately. A trusted partner can help companies adopt innovative technology and repeatable, reliable solutions to build resilience at every point in the supply chain. “You need people with a proven track record,” McKeehan says. “You need people who are willing to think differently about where tomorrow is headed.”

Read the full interviews with these industry experts or contact your Microsoft representative to learn more about Microsoft supply chain management solutions.

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