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How to reset Google (2FA) verification – BitMax

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3. Click [Send] Get your email / SMS verification code. Enter the code you received and the current 6-digit Google verification code, [Confirm]..

4. You can now reset your Google 2FA.

(The following steps are the same as how to set up Google 2FA. If necessary, skip reading and reset directly.)

Visit the official BitMax website- [My Account] — [Account Security]..

5. Click [Send], Enter the email / SMS verification code you received and click [Generate 2FA Secret Key]..

6.2 Save the 2FA QR code on your mobile phone or copy and save your Google secret key.

7. Download the Google Authenticator app to your mobile phone. If you don’t know how to download the app, please read the instructions on the page.

8. Open your Google Authenticator and follow the instructions to scan the saved QR code or enter the private key you copied to add your account.

9. For example, if you choose to bind via a private key, [Enter a provided key] Provides account details.

Enter your account name and key and click [ADD] It will be completed.

The Google Authenticator will generate a unique 6-digit verification code every 30 seconds.

(It is highly recommended to save the key or QR code as a backup. If you lose your phone, you can rebind it with a new phone.)

10. Return to the BitMax Google Authenticator page and enter the latest 6 digital codes generated by the authenticator. [Confirm]..

11. If the binding is successful, a pop-up message will be displayed. For security reasons, the withdrawal feature is only available after 24 hours.

A 6-digit 2FA verification code is required for login and other security operations. It changes every 30 seconds. Make sure the code you entered is up to date.

If you forget your backup key or QR code, please send a video request from your registered email to [email protected] according to the following requirements:

1) The video must include a government-issued ID and signature page.

2) Disable your BitMax account, date, and Google 2FA on your signature page.

3) The video should clearly explain why you are disabling your BitMax account and Google 2FA.

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