Microsoft outlined its plans to extend the warranty on its premium gamepad, the Xbox Elite Controller Series 2, as issues were reported among buyers. This fix extends the scope to one year beyond the previous 90-day period that was provided with the accessory and is now in effect.
The changes apply retroactively to all previous Xbox Elite Controller Series 2 ships shipped after their debut in November 2019, in response to a “small percentage” of users who have encountered hardware issues. Microsoft also states that payments made for previous out-of-warranty repairs will be refunded by October 31, 2020.
Microsoft’s original Xbox Elite controller was renowned for long-term durability issues such as peeling grips, bumper failures, and stick drift among common buyer issues. The second generation design definitely enhanced its enhanced controller, but previous warranty ignored many return troubles.
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“While using the Xbox Elite Wireless Controller Series 2, we received allegations that a small percentage of our customers were experiencing mechanical problems,” Microsoft said on the Xbox Support website. “To satisfy our customers, we will extend the warranty period for Elite Series 2 controllers from 90 days to 1 year from the date of purchase.”
The extended warranty occurs when Microsoft faces a class action proceeding against a “drifting joystick.” Plaintiffs allege that a known hardware flaw causes the controller thumbstick to move unnecessarily over time. The proceedings first filed in April have recently been updated to include both the Xbox Elite Controller and the Xbox Elite Controller Series 2, which could motivate a sudden change.
“Microsoft has touted the Xbox controller as a great controller to enhance gameplay, describing the elite controller as the” most advanced controller in the world “and the Xbox One joysticks and buttons with” ultimate precision. ” By emphasizing that you are, you are inviting consumers to buy an Xbox controller. The complaint states.
“Microsoft has not disclosed to consumers that the Xbox controller is defective and the joystick component will fail. The general public has the right to know of potential defects in the Xbox controller component.” This complaint is , Affects other Xbox One controllers besides the Elite series.
The proceedings are seeking monetary compensation from Redmond along with a public injunction, urging the company to notify the controller owner of alleged defects.
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