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Microsoft extends warranty on Xbox Elite 2 controller after hardware issues

 


Microsoft has extended the warranty on the Xbox Elite 2 controller in response to complaints about hardware issues. In a Microsoft support article, we received allegations that a small percentage of customers were experiencing mechanical issues while using the Xbox Elite Wireless Controller Series 2. To ensure satisfaction, we have extended the warranty period for Elite Series 2 controllers from 90 days to 1 year from the date of purchase.

The warranty extension applies retroactively. This means that if you incur repair costs for your Xbox Elite 2 controller, Microsoft will reimburse you by October 31st. The extended warranty is a welcome change from just 90 days, but occurs after a series of complaints from the owners of the new elite controller.

Elite 2 owners complain about buttons and floating joysticks

Not clear from Microsoft support, but be aware of the exact mechanical problems people are facing. However, The Verge has received reports that the face button is stuck and Elite2 does not register the button press. Some have complained of drifting and raised issues with the left and right sticks. Windows Central reports that Elite 2 has recently been added to the list of controllers suffering from joystick drift in a lawsuit seeking class action status.

Microsoft told The Verge earlier this year that it was investigating an issue with the Elite 2 controller. These problems have been around since its launch a year ago. A Microsoft spokeswoman said in a statement released in April 2020 that a small number of users may be experiencing issues with the Elite Wireless Controller Series 2 with the engineering team. He states that he is actively investigating.

The original elite controller suffered from quality issues, but it seems that this second model originally addressed it. During last year’s controller review, there was concern about whether the hardware issue would reappear in Elite 2, but it became clear that the issue was occurring.

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