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Pandemic fast track technology, cultural innovation

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Employees settled in the seventh month of the remote work environment, but technology industry leaders are driving continuous change in technology and culture to ensure innovation takes hold.

Stephen Franchetti, vice president of IT and business technology at Slack, said application reintegration will be the next wave of modernization as more organizations switch to the cloud to support scalable and remote technology infrastructure. I’m predicting.

At an event in the MIT Sloan Digital Learning Series on Wednesday, he said, the transformation around fixing the fragmentation of work caused by the explosive growth of SaaS applications is imminent.

“The challenge this has created is that there is a lot of data, knowledge, and process silos in the organization,” Franketti said. “For future digital HQs, this integrated work stack is everything, and more applications will actually work together and work together.”

According to Franchetti, Slack leaders are investing in more intelligent automation to create “digital HQs.” Already, 50% of the company’s IT support uses automation to improve the employee experience and productivity.

A pandemic fast-forward transformation effort as companies adapt to the digital-first world. Companies needed to modify their courses to adapt to changing situations, and innovation and lasting cultural changes followed quickly.

Pilots driving innovation after a pandemic

From extending VPNs to meet growing network demands to bringing employees home with office equipment, companies have found innovative ways to stay productive throughout the pandemic.

Zeeshan Tariq, senior vice president and chief information officer of Zimmer Biomet, said that since March, pilots who solve problems quickly have energized companies like Zimmer Biomet, “none of them are disposable.” I will.

Even as the pandemic is fading, innovative technologies can be at the forefront of further transformation of IT processes for internal and client use. Automation and artificial intelligence are addressing customers in the digital age and are one way to reduce person-to-person interaction when face-to-face assistance is difficult to achieve.

Graham Wilkinson, Executive Vice President of Product Strategy and Innovation at Kineso, said in a panel that the IT team “to ensure that technology not only enables the basics, but in fact we are also innovative. Need to continue. ..

For companies such as Equinix’s Packet, the challenge was to balance remote employee support while allowing customers to experience significant acceleration.

Zachary Smith, Managing Director of Packet at Equinix Company, said the company will continue to invest in training and building virtual relationships on asynchronous communication norms.

Incoming cultural changes

Behind the technological transformation, long-term cultural change to support IT modernization efforts is a new theme across the sector.

According to Tariq, maintaining a strong virtual culture remains a priority, as organizations recognize that productivity and efficiency are possible in remote work environments.

“For the time being, as we continue to work in this mostly virtual environment, our collective challenge is to ensure that this connective tissue is not only maintained, but further strengthened,” he said. Told.

According to Wilkinson, having a workforce with a digital mindset is why Kinesso prepared for the COVID-19 pandemic.

Wilkinson urged IT professionals to keep asking why they are investing in technology, while maintaining a culture of innovation. “We have to stop adding complexity to the system,” he said. “It’s very complex and too fragmented, we need to integrate our solutions, and our clients need a clear solution.”

Wilkinson asked why he started simplifying the solution.

CIOs are a fixed leader in the changing culture of innovation, but what this looks like can vary from team to company.

According to Franketti, agility and a strong culture are essential to survive the rest of the pandemic and corporate recovery. Employee health has become a priority when switching to telework as organizations work to mitigate the spread of the virus. Companies that can keep their digital culture alive are best suited for the future.

“Future winners will stay closest to their customers, pivot fastest to provide the best service to their customers, and this overall idea of ​​digital headquarters and what that means for the advancement of the digital office. It’s a company that really embraced it, “says Franketti.

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