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Google’s conversational AI, Duplex, has updated more than 3 million business listings since the pandemic – TechCrunch

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Today, Google provided updates on the status of Duplex, an AI technology that uses natural conversations to get things done, including restaurant reservations, reservation reservations, and updates to Google Business listings. When the pandemic began, Google expanded the use of Duplex for business updates to eight countries, and since then has made more than 3 million updates to business listings in pharmacies, restaurants, grocery stores, and more. ..

The company says these updates have been seen more than 20 billion times across maps and searches.

First introduced at the 2018 Google I / O Developers Conference, AI technology allows you to call companies and interact with the people who answer them. For bookings and booking settings, you can request dates and times, answer questions, and make sounds to make your AI look like a person. For example, you can insert subtle vocal breaks such as “mm-hm” and “um” into your conversation.

Google Assistant Duplex announced today that it has completed more than one million bookings since its release.

The company also started using Duplex last year to automatically update business information in Google Maps and Search in the United States, eliminating the need for business owners to manually update details such as opening hours and takeout. ..

Last year, Google introduced Duplex on the US web, allowing users to book movie tickets, car rentals, and more. Today, Google announced that it will start piloting the same experience with other things, such as shopping and ordering food, to speed up checkout. experience.

Just a few weeks ago, Google also introduced another feature, Hold for Me, that uses duplex. This feature allows you to use the Google Assistant to put a call on hold and be alerted when someone joins the call.

Thanks to advances in neural speech recognition and synthesis, and Google’s unique new language understanding model, the company says today that 99% of duplex calls are fully automated.

The Duplex update is one of several announcements made by Google today at the Search On 2020 event: Humming’s ability to search for songs, improved misspelling guesses, pages to answer their questions to users, and important videos. Add tags at the moment.

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