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Android COVID-19 loading error affecting some apps

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With the global COVID-19 pandemic, Google and Apple have collaborated on a new API for Android and iOS devices that makes contact tracking easy and secure. However, at this point, the Android API for COVID-19 seems to be causing some users to get a “loading” notification error.

Update: Google has fixed this issue. It states that this issue does not cause data loss and is due to a signing key configuration issue. Some apps require input from the developer to be fully patched. This is a Google-backed process. Google also warns that users should not reset the COVID exposure notification app.

Late on the night of January 12, a problem with Android’s exposure notification system began to delay checking for potential exposure for users with the app installed. A fix has been issued. It may take several hours for the device to catch up. In some cases, we will work directly with the developer to assist with recovery. This issue did not result in data loss or potential exposure.

Some Android users, especially those using the NHS COVID-19 app in the UK, have found “loading” notifications that are always displayed in the notification shade, as shown below. This issue can cause the app to take a long time to perform the exposure check and miss the logs of users near the same app.

Obviously, the impact of this issue is not small. In particular, this issue seems to affect not only NHS apps, but all COVID-19 trace apps on Android built with this API around the world.

Talk to The Verge to make sure Google is investigating the issue.

We are aware of issues affecting Android apps developed using the Android exposure notification system. Our engineers are investigating the issue.

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For more news, check out 9to5Google on YouTube.

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