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Google’s old Pixel camera is accelerating and failing




Enlarge / Pixel 2 XL.

Ron Amadeo

Is there a hardware problem with the Pixel camera? Android police are tracking numerous reports of camera breaks on the Pixel 2 and Pixel 3, and the Pixel-only Google Camera app has been bombed with a one-star review from users who say the camera has stopped working. .. Google tells the site that it doesn’t know about software issues, suggesting that all these people are experiencing hardware failures.

Problems include a crash as soon as you open the camera app, a black screen, or the error message “There was a problem. Close and reopen the camera app.” Theories about the cause of the problem are ubiquitous, but it seems difficult to blame software bugs because both Google Camera and third-party apps are affected. Uninstalling the update and resetting it to factory defaults does not resolve the issue.


The main complaint thread on the Pixel Help Forum is currently up to 900 replies. The oldest device, the Pixel 2, seems to be the most affected, but there are similar reports for the Pixel 3, 3a, and 4. All Pixel cameras from Pixel 2 to Pixel 5 have the same camera sensor (Sony IMX363 / IMX362), so everything can be affected.

“The company provided a hardware failure as a potential explanation for abuse such as wear, physical damage and drops over time,” Android police contacted Google. The site continued: “The company encourages affected people to contact Google Customer Support to explore their options.”

Previously, many of Google’s Nexus phones were involved in hardware issues due to a flaw in flash memory. These phones eventually stopped working, leading to a series of class action proceedings. Most of the Nexus phones are manufactured by LG and the Nexus 6P is a single Huawei device. The Pixel 2 was built with the help of LG, while the Pixel 2 XL was built on HTC. After releasing the Pixel 2, Google bought a collaborative team from HTC and started manufacturing devices at Foxconn.

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