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Even Google employees can’t unlock their personal Gmail account

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(Photo by Jay Wennington of Unsplash)

Locking out of your Gmail account can be frustrating if you don’t have a clear explanation of why it happened. But more worrisome, you will never regain access to your email and you may be forced to look for an alternative.

Game publisher Mike Rose tweeted a record of a live chat he recently experienced on Google Support after his Gmail account was locked for “suspicious activity.” Rose met without any support, hoping for an explanation and a way to unlock his account.

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Rose started a live chat with Google Workspace Support, and a supporter named Daniel explained, “Unfortunately there is no tool for troubleshooting personal email.” That may not be so surprising to everyone, but Daniel goes on to admit, “I locked myself out of myself a few months ago, but I’m still locked out to this day.”

What are the chances for the rest of us if Google employees can’t even unlock their personal Gmail account? “These accounts have very strong security measures, so if you have an older account, it’s almost impossible to access it again,” Daniel continued. So the good news is that security is very strong, but if it’s important to never lose access to emails, contacts, and files stored on Google’s services, revisit your reliance on Gmail. Worth to do.

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However, this support chat has at least a happy ending. Rose understood how to unlock his account and shared the steps with Daniel. Hopefully Daniel was able to repeat the process of unlocking his account. Daniel ended the chat by saying, “I’m really happy because these things aren’t usually happy endings. As you can imagine.”

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