Where is Voicetech going? – TechCrunch

Mark Persaud is a Digital Product Manager and Practice Lead for Moonshot by Pactera. With a focus on artificial intelligence, data and continuous software delivery, Pactera leads global clients through the next era of digital products.

2020 was almost normal. For companies and brands. For innovation. For people.

COVID-19’s pandemic, global recession with supply chain and market issues, and the fight for equality in the Black Live Matter movement in a complex life make business growth strategies, travel plans, and life The trajectory has changed dramatically and already business.

One of the biggest topics of new technology is the growth of different types of voice assistants.

A niche assistant such as Aider that provides back office support. A brand of in-house assistants like those offered by BBC and Snapchat. White-label solutions such as Houndify offer many features and a configurable toolset.

With so many assistants proliferating worldwide, voice becomes a product like a website or app. And that’s not bad, at least in the name of progress. Having a voice as a dialogue channel for the lovable experience users expect will soon be an outstanding issue (read: over the next few years). Think about what you feel when you realize that your business doesn’t have a website. It casts doubt on its relevance and reputation for quality. The audio is not yet complete, but it is moving in that direction.

The adoption and use of voice assistants is still increasing

It is important to adopt new technology. The main factor that impedes technology is distribution, but this is not the case with the voice. Apple, Google, and Baidu report that hundreds of millions of devices use voice, and Amazon has 200 million users. Since Amazon isn’t in the smartphone market, it has a bit of a daunting task. This will increase the distribution of Apple and Google voice assistants.

Image credit: Mark Persaud

But do people use devices? Google recently said there are 500 million monthly active users of Google Assistant. The 375 million active Apple users are not far away. Many people not only own but use voice assistants. It’s a sign that technology is gaining momentum: it’s in the price range and within the digital and personal ecosystems that are right for user adoption. Pandemics have exacerbated use, as Edison reported at the peak of shelter throughout the United States between March and April.

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