TELE-NET demonstrates emergency preparedness and leadership in earthquake response

Following a 6.9-magnitude earthquake in Cebu City, TELE-NET's quick action, team coordination, and contributions to broader safety efforts reflect the strength of its operational culture

LAS VEGAS, November 12, 2025 (Newswire.com) – When a 6.9 magnitude earthquake struck Cebu City in mid-October, the Philippine TELE-NET team responded quickly with care – cementing its reputation as a reliable outsourcing partner that puts people first.

The company's call center in Cebu followed emergency protocols quickly and effectively, with team leaders across departments ensuring that customers were safely evacuated and accounted for. Critical internal processes, such as communications, IT and employee tracking, remained intact throughout the disruption.

In the days that followed, TELE-NET provided relief supplies and support to surrounding areas and participated in a city council meeting that brought together stakeholders from the public and private sectors, including the Mayor and Vice Mayor of Cebu.

One of the key recommendations that emerged from this discussion — nightly earthquake and fire drills for business process outsourcing companies — was made by Anthony “Silver” Cepeda, an executive at Cebu Telenet Philippines, who is now part of Cebu City’s review of safety protocols.

“Emergency preparedness has always been a part of our operations, but moments like this test the ability of our people and systems to handle a large-scale situation like an earthquake,” said Parker Andrus, vice president of global operations. “We are very proud of our team in Cebu who has demonstrated strong leadership at every level and never lost sight of our responsibility to each other.”

By preparing and acting quickly, TELE-NET protected its employees while maintaining continuity of service for its customers around the world.

About Telenet

TELE-NET is a global customer support outsourcing company with offices in Japan, the United States and the Philippines. By combining Japanese hospitality (omotenashi) principles with advanced technology and scalable processes, TELE-NET supports companies across many industries – including healthcare, logistics and transportation – with reliable, human-first solutions.

For more information about TELE-NET, visit telenetamerica.com.

Source: Telenet America

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