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After a tough year for travel, Orlando International Airport handles holiday crowds smoothly

 


ORLANDO, Fla. Sherry Kemp was already injured by her latest altercation with Southwest Airlines, caught up in the meltdown that led to thousands of cancellations nationwide earlier this month, hundreds at Orlando International Airport alone.

Tuesday, however, was surprisingly quiet, Kemp said.

Compared to what I went through in the Southwest, (Tuesday) was great, Kemp said.

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The Tuesday before Thanksgiving is one of the busiest days of the year on the MCO.

The MCO said nearly 135,000 passengers would cross on Tuesday alone, more than in 2019, which was a record year.

International visitors, like Peter Gage from the UK, are now allowed to return to the US, adding to the rush of holiday travel.

Today is good, very good, there is no problem, Gage said.

MCO CEO Phil Brown said earlier this month that the airport will grow for the holiday crowds.

So now we had to continue to offer the Orlando experience and help people get to the best destination in the world, Brown said on November 8th.

To deliver the Orlando experience, the airport said Tuesday it has grown, adding curfews and ambassadors inside to guide people.

Hammonds from Connecticut said they are seeing the difference.

And if you ask for help, someone is always available to help you, Hammonds said. We had some questions, it was a very big airport and they could get us where we needed to go.

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Southwest, Spirit and American Airlines said that after their merger this summer and fall they would be hired.

Today, Southwest said it employed 85% of the 5,000 people it sought. And the TSA, with all agents under a federal mandate to be vaccinated, has also brought in more people. A TSA spokesman said today the TSA is confident it can withstand the holiday crowds.

Some passengers said they waited in wheelchairs longer than they expected. Last week wheelchair relief workers at the MCO went on strike for the afternoon.

On Tuesday, spokesman Raul Vidaurre said workers were still feeling the stress from the thin stretch.

All the workers returned to work thankfully and will work throughout the Thanksgiving holiday, Vidaurre said. In terms of passenger impact, we do not have accurate information, but we know the company had to recruit workers from other tours and they were trying to meet the needs of the passengers. We even saw drivers pushing wheelchairs.

Copyright 2021 by WKMG ClickOrlando – All rights reserved.

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2/ https://www.clickorlando.com/news/local/2021/11/23/after-a-rough-year-for-travel-orlando-international-airport-handles-holidays-crowds-smoothly/

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