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AT&T, T-Mobile and Verizon confirm service outages for customers overseas

AT&T, T-Mobile and Verizon confirm service outages for customers overseas

 


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AT&T, T-Mobile and Verizon, the three major U.S. mobile carriers, said Thursday a roaming outage is affecting customers traveling internationally.

The outage means some customers overseas are currently unlikely to be able to make calls, send text messages or use mobile data.

T-Mobile told CBS MoneyWatch that the carrier is “one of several providers affected by a third-party vendor issue that is intermittently affecting some international roaming services.” The company added that it is working with the retailer to resolve the outage and restore service to customers.

AT&T said its mobile customers abroad were also affected.

“The AT&T network is operating normally. Some customers traveling internationally may experience service interruptions due to an issue outside the AT&T network. We are working with one of our roaming providers to resolve the issue,” a spokesperson said in a statement to CBS MoneyWatch.

Verizon said about 30% of its customers were unable to make calls and that it is working to restore service.

According to CNN, which quoted a statement from Syniverse. The outages began Thursday morning, according to the report.

“Since the onset of these issues, Syniverse has worked closely with our network partners to restore full service,” the company said in a statement obtained by CNN. “We understand the inconvenience this has caused and appreciate your patience as we navigate this challenge.”

A Verizon customer visiting Italy confirmed to CBS MoneyWatch that they had no service as of Thursday afternoon.

Some customers complained about the outage on social media, calling on their carriers to restore service for them while they were away from home. They reported being unable to call Ubers and hitchhiking to get to their destinations, among other concerns. Some said they were unable to contact family members abroad, calling the situation “dangerous”.

“Every American traveling in Europe now with Verizon is waking up unable to order an Uber, check banks, log into their bank, use Google Maps, call a friend or hotel — any thing – massive outage in global roaming. Zero communications from Verizon HELP,” user Nick Ponton posted on the X social media platform.

Actor Patrick Schwarzenegger was also among the Verizon customers affected by the international outage.

“Anyone else have Verizon on and off? he wrote in X.

Sources

1/ https://Google.com/

2/ https://www.cbsnews.com/news/att-t-mobile-and-verizon-international-roaming-outage/

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