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Newsroom – Relax in front of the runway: 5 things you need to know about the Admirals club experience

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Admirals Club salons reopen at seven more airports to give customers even more ways to catch a light bite and relax, all with clean air ventures in mind.

FORT WORTH, Texas As American Airlines customers begin planning trips for the holiday season, seven more Admirals Club halls are reopening throughout October. As part of the pure multifaceted airline response in response to coronavirus (COVID-19), the experience in all reopened salons has been updated to bring many customer favorites in ways that protect the well-being of clients and team members.

Here are five things you need to know about the Admirals Club experience:

  1. In October, seven additional clubs will reopen:
  • Austin Bergstrom International Airport (AUS)
  • Boston Logan International Airport (BOS)
  • Denver International Airport (DEN)
  • George Bush Intercontinental Airport (IAH)
  • Nashville International Airport (BNA)
  • Orlando International Airport (MCO)
  • San Francisco International Airport (SFO)

These are in addition to the current clubs open at Charlotte Douglas International Airport (CLT), Chicare OHare International Airport (ORD), Dallas Fort Worth International Airport (DFW), Los Angeles International Airport (LAX), Miami International Airport (MIA) , John F. Kennedy International Airport (JFK), LaGuardia Airport (LGA), Philadelphia International Airport (PHL), Sky Phoenix Port Airport (PHX) and Ronald Reagan National Airport in Washington (DCA).

  • Starting October 1, free customer preferences like avocado toast in the morning or guacamole with chips in the afternoon will be back. These items will be prepared by hall staff members wearing face masks and gloves, behind protective acrylic screens at a safe social distance, and will be served in disposable containers to reduce touch points between clients and team members. All service menus and hours will vary by location.
  • Also new in October, self-service choices as well cheese cubes, humus, hard boiled eggs and fruit will be pre-packaged and individually distributed. Sign the menu items for sale are currently available all day and accessed using QR codes, menu offers vary by location.
  • The health and wellness improvements that customers can expect in Admirals Club salons include:
    • A face coverage application for all clients and team members in the lounge. These can only be removed a little to eat or drink.
    • Glass shield on reception and service tables.
    • Door openers used with feet to enable non-touch operation of bathroom doors (where possible).
    • Purell hand cleaning stations for customers.
    • Floor signs and decals to remind customers to practice social distancing.
    • Capacity limited to 50%.
    • Frequent and improved cleaning throughout the day.
  • Digital magazines and newspapers are free to download to your device and enjoy in flight. All customers need to do is connect to Admirals Club Wi-Fi and visit read.aa.com for unlimited downloads.
  • Pure American Commitment to Customers

    American continues to build on its commitment to the safety and well-being of its customers and team members throughout their travel journey. The airline has implemented multiple layers of protection, including extended clearance of US spaces at airports, Admirals Club salons and its airplanes, and the implementation of its face-covering policy. Only those under the age of 2 are exempt from wearing a face mask when traveling with an American.

    American has expanded the frequency of cleaning in airport areas under its control, including gate areas, ticket counters, passenger service counters, luggage service offices, and team member rooms. Customers on every flight receive wipes or cleansing gels, and American has also restricted the delivery of food and beverages aboard aircraft to reduce points of contact between flight attendants and customers.

    In addition to using SurfaceWise2 as its new solution for electrostatic spraying in the coming months, every aircraft is disinfected at every turn, including the buttons for cleaning seats, seats, tray tables and numerous other surfaces. Located in the seat drop pocket, American Way magazine is now printed with a new paper treatment process called Biomaster, which is an antimicrobial technology that helps prevent the growth of unwanted microbes.

    American continues to work with the Global Biorisk Advisory Council for GBAC STAR Accreditation for its aircraft fleet and customer halls. American is the first airline to apply for GBAC STAR accreditation and expects to receive the designation by the end of 2020.

    About American Airlines Group
    The goal of Americans is to care for people throughout life. Shares of American Airlines Group Inc. on Nasdaq under the symbol AAL and the shares of the enterprises are included in the S&P 500. Learn more about what is happening in America by visiting news.aa.com and connecting with the American on Twitter @AmericanAir and in Facebook.com/AmericanAirlines.



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