Health
10 things you should never say to a patient
October 2024 paper published in Mayo Clinic Minutesidentified 10 words and phrases as “never say” words that clinicians should not always say to patients, but should especially avoid during difficult encounters with emotional patients. The study authors from Texas A&M University and Henry Ford Health emphasized the importance of “compassionate communication” as part of the patient care process.
“Communicating the often complex nature, purpose, and expected duration of a treatment and setting realistic expectations about what that treatment will provide can be fraught with fear, intense emotions, lack of medical expertise, and sometimes unrealistic expectations.” “We are still faced with timeless patient experiences, including hope for a cure,” they wrote. in Mayo Clinic Minutes.
It is important for patients and their families to maintain a sense of psychological safety when communicating with health care professionals, and the use of certain 'never say' words is important for patients and their families to maintain without fear of judgment. It can impair your ability to communicate freely.
“'Never use words' gets in the way of conversation,” the authors write. “They are seizing power from the very patients whose voices are essential to making the best decisions about their health care.”
Leonard L. Berry, Ph.D., MBA, professor of marketing at Texas A&M University's Mays School of Business and co-author of this study, expressed this belief: patient relations And discussions should be integrated into courses and professional development.
“While there is a natural emphasis on medicine in medical school, it is critical that communication training is integrated into the curriculum,” Professor Berry said in the paper. university release. “An important opportunity is for medical students and graduates to have excellent, patient-centered and skilled communicators as role models for their clinical training during medical school and residency.”
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