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Three people apologize after network outage affected 10,000 customers across the UK | communication

Three people apologize after network outage affected 10,000 customers across the UK |  communication


Mobile carrier Three has apologized after more than 10,000 customers experienced service outages over the past few days.

The company, which has more than 10 million UK customers, apologized in X posts on Saturday, Sunday and Monday for a series of issues affecting the ability to make voice calls and use mobile data.

We are very sorry for the service issues over the past few days and sincerely apologize for any inconvenience this may have caused. Three said in a post Monday. We know many of our customers are still waiting for service to be restored, and our engineers are working to fully resolve this.

More than 12,000 people have reported experiencing some form of glitch with their phone service, according to DownDetector, which tracks outages.

A Three UK spokesperson said the issues affecting customers over the weekend were separate from those that occurred on Monday, but the end result was the same type of network outage for mobile phone users.

The X update said services are now being restored due to network issues that started earlier.

Service is currently being restored due to a previously initiated network issue. We know many customers are still waiting for service to be restored and our engineers are working to fully resolve this. (1/2)

— Three UK (@ThreeUK) February 12, 2024

Last month, UK regulator Competition and Markets Authority (CMA) launched an investigation into the proposed merger of Vodafone and Three. This will create the UK's largest mobile phone operator.

The companies said the deal would result in an additional investment of $11 billion in the UK.

In 2016, the CMA and European Commission blocked Threes' attempted takeover of O2 on the grounds that it could lead to higher prices.

But in 2022, Britain's telecoms regulator Ofcom reversed its long-held position and said it was now more open to consolidation in the sector. Ofcom has previously argued that reducing the network to just three could harm UK consumers.

Separately, the government is also investigating the Vodafone stake held by the UAE-backed telecommunications group.

The Cabinet Office has warned that the 14.6% stake held by Emirates Telecommunications Group, also known as e&, constitutes a security concern given Vodafone's strategic role in UK telecoms services.

The government has now ordered Vodafone to set up a National Security Committee to oversee and monitor all sensitive operations carried out by the telecom company that could have national security implications.

Vodafone UK has a number of government contracts and Three UK is owned by Hong Kong-based CK Hutchison, which could raise concerns about foreign co-ownership of key national assets, especially given the city's status as part of China. there is.

Vodafone UK has public sector contracts with the Ministry of Defence, Ministry of Justice, NHS 111 and local police forces.




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