Connect with us


US sues Adobe for cheating subscriptions that are too hard to cancel

US sues Adobe for cheating subscriptions that are too hard to cancel
US sues Adobe for cheating subscriptions that are too hard to cancel


The US government is suing Adobe for allegedly hiding high fees and making it difficult to cancel a subscription. In the complaint filed Monday, the Justice Department claims Adobe harmed consumers by enrolling them in its most lucrative default subscription plan without clearly disclosing material terms of the plan.

The lawsuit alleges that Adobe hides the terms of its paid annual monthly plan in the fine print and behind optional text boxes and hyperlinks. In doing so, the company fails to properly disclose the early termination fees incurred in the event of a cancellation, which can amount to hundreds of dollars, the complaint states.

When customers attempt to cancel, the DOJ alleges that Adobe requires them to go through an expensive and complicated cancellation process that involves navigating through multiple web pages and pop-ups. It would then ambush customers by charging them early termination fees, which could discourage them from canceling.

Customers face similar obstacles when trying to cancel their subscriptions over the phone or via live chats, the DOJ claims. The complaint claims subscribers have had their calls or chats interrupted or disconnected and have had to re-explain the reason for their call when they reconnect. The lawsuit alleges that these practices violate federal laws designed to protect consumers.

The lawsuit also targets Adobe executives Maninder Sawhney, senior vice president of digital marketing and sales, and David Wadhwani, president of the company's digital media business. The complaint states that both executives directed, controlled, had the authority to control, or participated in Adobe's actions and practices. Adobe did not immediately respond to a request for comment.

Adobe trapped its customers into year-long subscriptions through hidden early termination fees and numerous barriers to cancellation, Samuel Levine, director of the FTC's Bureau of Consumer Protection, said in a statement. Americans are tired of companies hiding the ball when signing up for a subscription, then throwing up roadblocks when trying to cancel. The federal government began examining Adobe's cancellation practices late last year.

In 2012, Adobe moved from selling its creative software for lifetime use to charging users a monthly or annual subscription to its suite of products, including Photoshop, Illustrator, InDesign and others. The company's subscription model has long frustrated creatives, who are often forced to remain subscribed to Adobe to continue doing their work. Earlier this month, Adobe's new terms of service sparked backlash after some interpreted the move as an opportunity to train its AI on user art.




The mention sources can contact us to remove/changing this article

What Are The Main Benefits Of Comparing Car Insurance Quotes Online

LOS ANGELES, CA / ACCESSWIRE / June 24, 2020, / Compare-autoinsurance.Org has launched a new blog post that presents the main benefits of comparing multiple car insurance quotes. For more info and free online quotes, please visit https://compare-autoinsurance.Org/the-advantages-of-comparing-prices-with-car-insurance-quotes-online/ The modern society has numerous technological advantages. One important advantage is the speed at which information is sent and received. With the help of the internet, the shopping habits of many persons have drastically changed. The car insurance industry hasn't remained untouched by these changes. On the internet, drivers can compare insurance prices and find out which sellers have the best offers. View photos The advantages of comparing online car insurance quotes are the following: Online quotes can be obtained from anywhere and at any time. Unlike physical insurance agencies, websites don't have a specific schedule and they are available at any time. Drivers that have busy working schedules, can compare quotes from anywhere and at any time, even at midnight. Multiple choices. Almost all insurance providers, no matter if they are well-known brands or just local insurers, have an online presence. Online quotes will allow policyholders the chance to discover multiple insurance companies and check their prices. Drivers are no longer required to get quotes from just a few known insurance companies. Also, local and regional insurers can provide lower insurance rates for the same services. Accurate insurance estimates. Online quotes can only be accurate if the customers provide accurate and real info about their car models and driving history. Lying about past driving incidents can make the price estimates to be lower, but when dealing with an insurance company lying to them is useless. Usually, insurance companies will do research about a potential customer before granting him coverage. Online quotes can be sorted easily. Although drivers are recommended to not choose a policy just based on its price, drivers can easily sort quotes by insurance price. Using brokerage websites will allow drivers to get quotes from multiple insurers, thus making the comparison faster and easier. For additional info, money-saving tips, and free car insurance quotes, visit https://compare-autoinsurance.Org/ Compare-autoinsurance.Org is an online provider of life, home, health, and auto insurance quotes. This website is unique because it does not simply stick to one kind of insurance provider, but brings the clients the best deals from many different online insurance carriers. In this way, clients have access to offers from multiple carriers all in one place: this website. On this site, customers have access to quotes for insurance plans from various agencies, such as local or nationwide agencies, brand names insurance companies, etc. "Online quotes can easily help drivers obtain better car insurance deals. All they have to do is to complete an online form with accurate and real info, then compare prices", said Russell Rabichev, Marketing Director of Internet Marketing Company. CONTACT: Company Name: Internet Marketing CompanyPerson for contact Name: Gurgu CPhone Number: (818) 359-3898Email: [email protected]: https://compare-autoinsurance.Org/ SOURCE: Compare-autoinsurance.Org View source version on accesswire.Com:https://www.Accesswire.Com/595055/What-Are-The-Main-Benefits-Of-Comparing-Car-Insurance-Quotes-Online View photos


to request, modification Contact us at Here or [email protected]