Cresta Wins Five9 VoiceStream Innovation Partner of the Year Award

Cresta is recognized for its success in helping organizations reimagine the customer experience in 2022.

PALO ALTO, Calif., Jan. 31, 2023 /PRNewswire/ — Cresta, the leader in real-time intelligence for contact centers, has been named VoiceStream Innovation Partner of the Year by Five9, a leading provider of intelligent cloud contacts. center. The Five9 2022 Global Partner Awards recognize the achievements of his Five9 global ecosystem of Channel Partners, System Integrators, Strategic Alliance Partners and Independent Software His Vendors (ISVs).

Cresta partners with Five9 to empower customers to harness the power of AI real-time intelligence to help agents, managers, and leaders turn real-time insights into real-time actions to increase revenue and improve agent efficiency . The integration between Five9 and Cresta will enable Five9 customers to easily implement Cresta’s advanced AI-driven real-time intelligence layer, increasing the overall value of both solutions.

Cresta CMO Scott Kolman said: “Five Nine continues to make real-time integration simple, reliable and secure. Our partnership is essential for our customers to reimagine their customer experience and deliver tangible business outcomes.”

Five9 brings the power of cloud innovation to over 2,500 customers worldwide, driving billions of minutes of calls annually. The Five9 Intelligent Cloud Contact Center delivers digital engagement, analytics, workflow automation, workforce optimization and actionable AI to create a more human customer experience, engage and empower agents, deliver tangible business results.

The growing Five9 partner ecosystem says that the company’s “build with” philosophy and co-innovation with software and service providers that can extend Five9’s capabilities and reach will be required to deliver future customer engagement solutions. Reflects perception.

Jake Butterbaugh, Senior Vice President of Global Partner Organizations at Five9, said: “Our partnerships of all kinds and sizes are integral to our success. In addition, our partnerships are integral to the success of our mutual customers and 2022 would not be the same without Cresta. We congratulate and thank them, along with all of 2022. As recipients of the 5 Nine Global Partner Awards, we look forward to even more reason to celebrate in 2023.”

For more information on the Five9 2022 Global Partner Award winners, please click here.

About Cresta Cresta makes every customer interaction great. Cresta turns real-time intelligence into real-time action to make contact centers smarter and every agent and manager more productive. Cresta is real-world, real-time AI that powers the customer experience for companies like CarMax, Blue Nile, Earthlink, Intuit, and Porsche. For more information about Cresta, please visit www.cresta.com.

SOURCE Crest

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