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Doctors suing Google over unpleasant reviews of company Maps

Doctors suing Google over unpleasant reviews of company Maps


In an unprecedented legal move, a group of medical professionals is suing Google, accusing the tech giant of reputational and economic damage caused by its failure to remove unfair negative reviews left on Google Maps. insisted.

On April 18, a group of 63 doctors, dentists, veterinarians, and others filed a lawsuit in the Tokyo District Court against the technology giant, seeking approximately 1.45 million yen ($9,300) in damages.

Fear of negative reviews online has pressured some medical institutions to tolerate manipulative behavior by certain patients, according to one of the plaintiffs, a medical practitioner. As a medical worker, I feel a sense of crisis.

Although anyone can post reviews anonymously on the app, the plaintiffs argue that doctors have a duty of confidentiality, making it difficult to publicly dispute false or malicious information.

Furthermore, it claims that only a small percentage of such review removal requests are acted upon, and that Google continues to operate the app for commercial purposes without taking appropriate steps to address the issue. are doing.

Doctors say dominant platform operators like Google should take steps to address such inequities.

According to the plaintiff's lawyer, this is the first time that doctors have filed a class action lawsuit against a platform company seeking compensation for damages.

Google does not comment on individual cases, but said it is working to reduce inaccurate and misleading information from Google Maps.




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