Thousands of US flights cancelled and delayed due to computer outage

Major airlines have resumed some operations after suspending flights across the United States, citing communications problems caused by a global computer outage.

The outage – which also affected banks and emergency services around the world – was caused by a faulty software update from cybersecurity firm Crowdstrike.

Delta Airlines, the world's second-largest airline by passenger numbers, had suspended all flights before announcing that some had resumed. American Airlines had also suspended flights before resuming flights.

Crowdstrike apologized and said the issue had been identified, isolated, and a fix deployed. It is not yet known when the issue will be resolved.

Nearly 28,000 flights were delayed and more than 3,000 were canceled, according to FlightAware.

American Airlines and Delta have informed passengers that they will issue travel waivers for disrupted services.

Thousands of travellers around the world have been affected. American tourist Stephanie Thompson was unable to board her flight back to Dallas after a stay in the UK.

“We didn't get a response from anyone,” she said, speaking from Edinburgh Airport. I was on hold with American Airlines for about an hour and 10 minutes before finally hanging up.

“We just paid $6,800 (US$5,260) for a one-way ticket home, hopefully leaving tonight. I didn't know what else to do. I just wanted something to get home in.”

A spokeswoman for Los Angeles International Airport told the BBC that some flights were taking off and landing, indicating that the problem was mainly affecting airlines rather than airports.

United Airlines was also affected by the technical outage, along with a number of smaller carriers.

The first indication of the Crowdstrike problem affecting US airlines came Thursday evening, when US airline Frontier said a major “technical outage” had impacted its operations.

Commenting on the development, US Transportation Secretary Pete Buttigieg said his department was “monitoring technical issues at Frontier that are causing cancellations and delays across its network.”

The disruptions affected more than just airports: hospitals also reported outages.

New York-based Kaleida Health, which operates five hospitals in the Buffalo area, said Friday morning that its systems were temporarily down.

At Mass Brigham General Hospital in Boston, Massachusetts, all appointments considered non-urgent were canceled Friday due to the outage.

The widespread computer outage disrupted air travel far beyond the United States.

Japan's Narita Airport, about 60km from Tokyo, says airlines JetStar, Jeju Air, Qantas, HK Express and Spring Japan are experiencing problems with their systems.

And in India, Delhi airport says some services have been temporarily impacted.

Amsterdam's Schiphol airport is one of the latest to report delays caused by the computer outage.

“The outage is impacting flights to and from Schiphol,” a spokesperson said, adding that it was not yet clear how many flights had been affected.

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