Health
The company misrepresented hundreds of people as possibly having cancer
Grail said it has not received any reports of harm to patients or “adverse events” from the erroneous letter.
Menlo Park, Calif. — A biotech company that sells a $949 blood test that claims to be the “first of its kind” to detect cancer has about 400 customers with cancer It announced that it had erroneously notified that there was a possibility.
A company in Menlo Park, Calif. Holy Grailhas sent letters to some customers who purchased the Galeri test, which detects more than 50 cancer markers, “falsely stating that it detected a cancer signal,” a company spokesperson told CBS MoneyWatch. said in a statement.
The company blamed the error on vendor PWN Health, citing a “software configuration issue.”
PWN Health said in a statement that the issue was caused by a “misconfiguration of the patient engagement platform used to send templated communications to individuals.” It added that it has put in place processes to ensure such mistakes don’t happen again, and that it has begun contacting people who received the erroneous letter within 36 hours.
error occurs in the middle increase in demand For medical screening tests, especially for chronic diseases such as cancer. Grail bills its services as a complement to regular single-cancer tests for diseases such as colon and breast cancer, and blood tests for forms of disease not routinely tested, such as the gallbladder and pancreas. can also be detected. .
Grail said it has not received any reports of harm to patients or “adverse events” from the erroneous letter.
“After being notified of the incident, Grail immediately began contacting all individuals who received PWNHealth letters by phone or email and confirmed that each individual was contacted by phone, email, or letter. We kept trying until we confirmed it,” the spokesperson said.
“This issue was in no way related to or caused by the erroneous test results at the Garelli laboratory,” it added.
More than half of the erroneous letters were sent to customers who had not yet had their blood drawn for the Galeri test, the spokesperson added.
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